Senior Operations Team Lead - Lisbon (Hybrid)

David Kennedy Recruitment; Lisboa; Híbrido; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Dynamic multilingual team

Guidance and tools for career growth

Resumo da oferta

David Kennedy Recruitment in Lisbon is seeking a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery.

You will coach and develop the team, monitor KPIs, and push continuous improvement while resolving escalated customer issues.

The role requires advanced English, sales experience, and a strong leadership mindset in a digital marketing context.

Qualificações

• Advanced English fluency (C1 level or higher).
• Proven experience managing teams.
• Previous sales experience.
• Background in sales and/or digital marketing.
• Strong leadership skills and a sharp problem-solving mindset.
• Results-driven approach with a strong customer focus.
• High adaptability and emotional intelligence.
• Outstanding communication skills.

Responsabilidades

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Conhecimentos

Advanced English

Team management

Sales experience

Digital marketing

Leadership skills

Customer focus

Emotional intelligence

Descrição da oferta de emprego

David Kennedy Recruitment in Lisbon is seeking a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery.

You will coach and develop the team, monitor KPIs, and push continuous improvement while resolving escalated customer issues.

The role requires advanced English, sales experience, and a strong leadership mindset in a digital marketing context.