French Speaking Deputy Operations Manager

Blu Selection; Lisboa; Presencial; EUR 33 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mealcards

Health insurance

Transportation allowance

Resumo da oferta

Blu Selection is seeking an experienced Deputy Operations Manager in Lisbon to lead concierge teams, drive operational excellence, and support cross-site transformation with Paris. You will mentor managers, optimize processes, and uphold service standards in a premium, international setting.

The role emphasizes people development, data-driven decision making, and collaboration with senior leaders to shape a high-performing Operations organization. Fluency in French and English is required.

Qualificações

• Proven experience leading operations and managing managers.
• Background in contact center, hospitality, BPO, or service-driven environments preferred.
• Strong analytical mindset with ability to use performance data to drive improvements.

Responsabilidades

• Lead, coach, and support concierge managers and their teams in Lisbon.
• Own operational performance, ensuring quality, productivity, and service standards are met.
• Monitor KPIs and identify opportunities for improvement.
• Drive continuous improvement initiatives and optimize processes and ways of working.
• Ensure consistent application of processes across teams; support recruitment and HR activities.
• Collaborate with other Deputy Operations Managers on cross-site projects and best practices.
• Contribute to transformation and harmonization of Operations across Lisbon and Paris.
• Work with internal stakeholders to ensure smooth and effective operations.

Conhecimentos

Leadership

People management

Operational excellence

Performance coaching

Data-driven

Stakeholder management

Descrição da oferta de emprego

Are you an experienced operations leader with a passion for service excellence, people development, and continuous improvement? Ready to take on a senior operational role within a premium, international environment? This opportunity in Lisbon could be your next career move.

Your Responsibilities

As Deputy Operations Manager, you will play a key role in ensuring operational excellence within the Lisbon operation. You will lead and support the Concierge Managers, drive performance, and contribute to the continuous improvement and harmonization of operations across Lisbon and Paris.

You will work closely with a team of deputy operations managers, each with their own areas of responsibility, contributing collectively to the transformation and development of the wider Operations organization.

• Lead, coach, and support concierge managersand their teams in Lisbon
• Take ownership of operational performance, ensuring quality, productivity, and service standards are consistently met
• Monitor key performance indicators and identify opportunities for improvement
• Drive continuous improvement initiatives and help optimize processes and ways of working
• Ensure operational processes and practices are consistently applied across teamsSupport managers with people development, coaching, performance management, and team engagement
• Contribute to workforce planning, scheduling, and workload distribution
• Identify operational challenges and implement practical, data-driven solutions
• Collaborate closely with other Deputy Operations Managers on cross-site projects and best practices
• Contribute to the transformation and harmonization of Operations across Lisbon and Paris
• Work closely with internal stakeholders to ensure smooth and effective operations
• Support recruitment and HR-related processes where needed

Your Profile

• Native French and fluent English
• Proven experience in operations and people management, ideally within a contact center, concierge, hospitality, BPO, or other service-driven environment
• Experience managing managers or team leaders is highly valued
• Strong leadership skills with a track record of coaching and developing teams
• Strong analytical mindset, with the ability to use performance data to identify challenges and drive improvements
• Excellent communication and stakeholder-management skills
• Collaborative and team-oriented approach, with the ability to work effectively with other senior operational leaders
• Hands-on, proactive, and solution-oriented
• Highly organized and comfortable managing multiple priorities
• Comfortable working with digital tools and operational systems

What’s in it for you?

• A senior operational leadership role with real ownership and responsibility
• The opportunity to shape and improve operations within a premium international organization
• The chance to contribute to cross-site transformation and harmonization between Lisbon and Paris
• A collaborative environment where you will work alongside other experienced operational leaders
• A people-focused culture that values service excellence, development, and continuous improvement
• Career growth opportunities within a global organization
• €33,000 - 36,000 fixed salary + €6,000 annual bonus (€42,000 total package)
• Mealcards, health insurance and transportation allowance

Your Future Company

Founded in 2008, our client is a global leader in premium concierge services, with over 500 employees worldwide. The company designs bespoke digital marketing programs and exclusive experiences for high-end clients, helping prestigious brands build strong emotional connections and long-term loyalty.

People are at the heart of everything they do. Joining this company means becoming part of a close-knit, passionate team that values collaboration, service excellence, and shared success.

If you are an experienced operations professional looking for a role where you can take ownership, develop people, and contribute to meaningful operational transformation, we would love to hear from you.