Senior Ops Lead - Coach Teams & Drive Service Excellence

David Kennedy Recruitment; Viseu; Presencial; EUR 45 000 - 62 000; Tempo integral

Resumo da oferta

David Kennedy Recruitment in Lisbon is seeking a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery.

You will coach and develop the team, monitor KPIs, and push continuous improvement while resolving escalated customer issues in a fast-paced, digital-marketing environment.

The role requires advanced English, sales experience, and a strong leadership mindset in a digital marketing context.

Qualificações

• Advanced English required.
• Sales experience in a digital marketing context.
• Strong leadership mindset and people management能力.

Responsabilidades

• Lead Operations Supervisors and drive service delivery.
• Coach and develop the team and monitor KPI performance.
• Resolve escalated customer issues and drive continuous improvement.

Conhecimentos

Advanced English

Sales experience

Leadership

KPI monitoring

Descrição da oferta de emprego

David Kennedy Recruitment in Lisbon is seeking a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery.

You will coach and develop the team, monitor KPIs, and push continuous improvement while resolving escalated customer issues in a fast-paced, digital-marketing environment.

The role requires advanced English, sales experience, and a strong leadership mindset in a digital marketing context.