Senior Operations Team Lead & Performance Coach

Jobtailor; Lisboa; Presencial; EUR 55 000 - 70 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon, Portugal, seeks an experienced Operations Leader to guide a team of Operations Supervisors toward outstanding service and strong performance results. You will coach, mentor, and develop the team, monitor KPIs, and drive continuous improvement, while proactively solving challenges.

The ideal candidate has advanced English, proven team leadership, sales or digital marketing experience, a customer-first mindset, and superb communication with high emotional intelligence to

Qualificações

• Advanced English fluency (C1 level or higher).
• Proven experience managing teams.
• Previous sales experience.
• Background in sales and/or digital marketing.
• Strong leadership skills and a sharp problem-solving mindset.
• Results-driven approach with a strong customer focus.
• High adaptability and emotional intelligence.
• Outstanding communication skills.

Responsabilidades

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Conhecimentos

Advanced English Fluency

Team management

Sales experience

Leadership

Customer focus

Problem solving

Emotional intelligence

Communication skills

Descrição da oferta de emprego

Jobtailor in Lisbon, Portugal, seeks an experienced Operations Leader to guide a team of Operations Supervisors toward outstanding service and strong performance results. You will coach, mentor, and develop the team, monitor KPIs, and drive continuous improvement, while proactively solving challenges.

The ideal candidate has advanced English, proven team leadership, sales or digital marketing experience, a customer-first mindset, and superb communication with high emotional intelligence to