French Back Office Specialist - Operations & Data

BlueView Talent; Guimarães; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

BlueView Talent is seeking a detail-oriented Back Office Specialist to support daily operations in Portugal. You will process requests, update records, and coordinate with internal teams, ensuring accuracy, timeliness, and adherence to company procedures and quality standards.

Fluent in French (C1/C2) and EU citizenship or Portuguese residency is required. The role offers onsite work in Portugal, a competitive salary, performance bonus, meal allowance, transportation support, health and life

Qualificações

• Fluent in French (C1/C2)
• EU citizenship or Portuguese residency
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, eager to learn and grow in the CS field

Responsabilidades

• Process and manage administrative requests, documents, forms, and other operational tasks accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and take the appropriate steps to resolve it.
• Maintain accurate records and ensure all relevant actions and updates are properly documented.
• Work closely with internal departments to coordinate requests and ensure processes are completed within the required timeframe.
• Escalate complex, exceptional, or sensitive cases to the appropriate team when necessary.
• Follow established procedures, company policies, quality standards, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, processing times, quality, and overall operational efficiency.
• Maintain up-to-date knowledge of company processes, systems, products, services, and procedures through ongoing training and development.

Conhecimentos

Analytical thinking

Detail-oriented

Communication skills

Descrição da oferta de emprego

BlueView Talent is seeking a detail-oriented Back Office Specialist to support daily operations in Portugal. You will process requests, update records, and coordinate with internal teams, ensuring accuracy, timeliness, and adherence to company procedures and quality standards.

Fluent in French (C1/C2) and EU citizenship or Portuguese residency is required. The role offers onsite work in Portugal, a competitive salary, performance bonus, meal allowance, transportation support, health and life