Senior Operations Team Leader — Hybrid, Lisbon

DKR; Portugal; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Relocation support

Competitive benefits

Job summary

David Kennedy Recruitment is recruiting for a Senior TL, Assistant Ops in Lisbon, Portugal. The role combines leadership of Operations Supervisors with a focus on performance, service excellence, and innovation in a hybrid work model.

The ideal candidate boasts advanced English, proven team leadership, and a background in sales/digital marketing, coupled with a customer-centric and results-driven mindset. This is a full-time position offering relocation support and a dynamic multinational team.

Qualifications

• Advanced English fluency required.
• Experience leading and developing teams.
• Background in sales and/or digital marketing is preferred.
• Proven leadership and people-management capabilities.
• Strong problem-solving mindset and adaptability.
• Customer-focused with strong communication skills.

Responsibilities

• Lead and manage Operations Supervisors to meet performance goals and service standards.
• Coach, mentor, and develop the team to maximize potential.
• Monitor KPIs, set targets, and drive continuous improvement.
• Resolve escalated customer issues quickly, maintaining high service quality.
• Proactively identify challenges and opportunities, driving innovative solutions.

Skills

Advanced English

Team management

Sales experience

Digital marketing

Leadership

Problem solving

Results oriented

Customer focus

Emotional intelligence

Communication skills

Job description

David Kennedy Recruitment is recruiting for a Senior TL, Assistant Ops in Lisbon, Portugal. The role combines leadership of Operations Supervisors with a focus on performance, service excellence, and innovation in a hybrid work model.

The ideal candidate boasts advanced English, proven team leadership, and a background in sales/digital marketing, coupled with a customer-centric and results-driven mindset. This is a full-time position offering relocation support and a dynamic multinational team.