Senior TeamLeader, Assist. OPS

DKR; Portugal; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Relocation support

Competitive benefits

Job summary

David Kennedy Recruitment is recruiting for a Senior TL, Assistant Ops in Lisbon, Portugal. The role combines leadership of Operations Supervisors with a focus on performance, service excellence, and innovation in a hybrid work model.

The ideal candidate boasts advanced English, proven team leadership, and a background in sales/digital marketing, coupled with a customer-centric and results-driven mindset. This is a full-time position offering relocation support and a dynamic multinational team.

Qualifications

• Advanced English fluency required.
• Experience leading and developing teams.
• Background in sales and/or digital marketing is preferred.
• Proven leadership and people-management capabilities.
• Strong problem-solving mindset and adaptability.
• Customer-focused with strong communication skills.

Responsibilities

• Lead and manage Operations Supervisors to meet performance goals and service standards.
• Coach, mentor, and develop the team to maximize potential.
• Monitor KPIs, set targets, and drive continuous improvement.
• Resolve escalated customer issues quickly, maintaining high service quality.
• Proactively identify challenges and opportunities, driving innovative solutions.

Skills

Advanced English

Team management

Sales experience

Digital marketing

Leadership

Problem solving

Results oriented

Customer focus

Emotional intelligence

Communication skills

Job description

David Kennedy Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Position:

Senior TL, Assistant Ops

Location:

Lisbon, Portugal

Work Model:

Hybrid (3 days at the office, 2 days at home)

Employment type:

Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
• Coach, mentor, and develop the team to reach its highest potential
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

REQUIREMENTS:

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills.

OFFER:

• Competetive salary
• Relocation support
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.