Assistant Manager, B2B Sales Operations

Customer Experience Company; Almada; Híbrido; EUR 19 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-provided apartment

Hybrid work (3 days in office, 2 from

Private health insurance

Language classes

Sports and social activities

Resumo da oferta

Customer Experience Company is seeking an Assistant Manager to oversee Operations Supervisors for a large B2B advertising sales operation in Lisbon. You will lead up to four Supervisors, each directing up to 15 sales pros, across multiple language markets, with no second-language requirement.

Reports to the Project Manager and drives performance in a hybrid work setup. The role emphasizes leadership, coaching, KPI management, and proactive problem solving, with relocation readiness to Lisbon and

Qualificações

• Leadership experience to manage multiple supervisors
• Coaching and developing teams to grow into higher roles
• Strong communication and problem-solving skills
• Sales background relevant to advertising/media environments
• Adaptability and emotional intelligence to work across markets

Responsabilidades

• Lead and manage a group of Operations Supervisors.
• Coach, mentor and develop your team so each supervisor grows into the role.
• Monitor KPIs, set ambitious targets and drive continuous improvement.
• Resolve escalated customer issues quickly and to a high standard.
• Anticipate problems and opportunities rather than react to them.

Conhecimentos

Leadership

Coaching

Communication

Sales background

Problem solving

Adaptability

Emotional intelligence

Descrição da oferta de emprego

Our client is an international customer experience company with a large operation in Lisbon. One of its teams there runs B2B advertising sales for a major global social media platform, and it is looking for an Assistant Manager to lead the Operations Supervisors who run that team. The roleYou sit one level above the front line. You take on up to four Operations Supervisors, each leading a team of up to 15 sales professionals, so around 60 people in total. The account spans several language markets and this role carries no second-language requirement, so your supervisors may sit across different ones. You report to the Project Manager. What you will do

Lead and manage a group of Operations Supervisors, holding the standard on service delivery and performance goals Coach, mentor and develop your team so each supervisor grows into the role Monitor the KPIs, set ambitious targets and drive continuous improvement Resolve escalated customer issues quickly and to a high standard Anticipate problems and opportunities rather than react to them What you need

English at C1 level or higher Around two years leading teams, or solid supervisor experience and readiness to step up A sales background. Advertising sales, media sales, agency or digital marketing all count Strong leadership and a sharp problem-solving mindset A results-driven approach with genuine customer focus Adaptability, emotional intelligence and clear communication Readiness to relocate to Lisbon What is on offer

2,158 EUR gross per month, or 1,684 EUR gross per month if you take the company-provided apartment A performance bonus of up to 2,000 EUR per month on top Fixed hours, Monday to Friday, 08:00 to 17:00. No nights, no weekends, no rotating shifts Hybrid working, three days in office and 2 from home 22 days paid holiday, private health insurance, language classes, sports and social activities A clear path on to Project Manager A large international team working on a household-name account