Senior Guest Experience Specialist - Tier 3 (Remote Europe)

Numa; Portugal; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Career development opportunities

Complimentary stay at Numa properties

Exclusive discounts on apartments

Job summary

A forward-thinking hospitality brand is seeking a Guest Experience Agent to resolve complex guest issues and enhance customer satisfaction in a remote capacity. The ideal candidate will have strong problem-solving skills and experience in customer support. You’ll thrive in a supportive environment that encourages creativity and collaboration. Fluency in German and English is mandatory. Full-time position offering opportunities for growth and an engaging workplace culture.

Qualifications

• Strong background in customer support in B2C and B2B environments.
• Ability to think on your feet and deliver creative solutions.
• Calm and focused during high-pressure situations.

Responsibilities

• Resolve complex guest issues and de-escalate tense situations.
• Analyze problems and provide tailored solutions.
• Collaborate across departments to resolve issues.

Skills

Customer support experience

Problem-solving

Empathy

Collaboration

Fluency in German and English

Job description

A forward-thinking hospitality brand is seeking a Guest Experience Agent to resolve complex guest issues and enhance customer satisfaction in a remote capacity. The ideal candidate will have strong problem-solving skills and experience in customer support. You’ll thrive in a supportive environment that encourages creativity and collaboration. Fluency in German and English is mandatory. Full-time position offering opportunities for growth and an engaging workplace culture.