D365 Senior Functional Consultant

Claranet Portugal; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

Claranet Portugal is seeking a D365 Senior Functional Consultant to join their team in Lisbon. You will lead the design of complex functional solutions, conduct in-depth analysis, and ensure effective implementation of Dynamics 365 solutions.

The ideal candidate will hold a Bachelor’s degree and have at least 5 years of experience in similar roles with a strong track record in CRM implementation projects. Excellent customization skills and the ability to mentor junior consultants are highly valued.

Qualificações

• Minimum of 5 years’ experience in similar roles.
• Strong track record in Dynamics 365 CRM implementation projects.
• Deep knowledge of key Dynamics 365 Customer Engagement modules.

Responsabilidades

• Lead the design of complex functional solutions.
• Conduct in-depth functional analysis and facilitate workshops.
• Prepare high-level functional documentation aligned with Dynamics 365 best practices.

Conhecimentos

Dynamics 365 CRM

Functional Analysis

Stakeholder Engagement

Business Transformation

Formação académica

Bachelor's degree in Computer Science, Information Systems, or a related field

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a D365 Senior Functional Consultant to integrate our internal team.

Your Responsibilities:

• Lead the design of complex functional solutions to address business requirements and drive clients’ digital transformation initiatives;
• Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
• Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
• Ensure advanced customization and configuration of Dynamics 365 solutions, focusing on scalability and performance;
• Ensure effective coordination between functional and technical teams, guaranteeing the correct implementation of the defined solutions.
• Lead the definition and execution of functional and user acceptance tests (UAT), ensuring all requirements are met;
• Create test plans, user manuals, and training materials for key users and operational teams;
• Identify and implement continuous improvement initiatives in internal processes and functional methodologies;
• Mentor and support the development of junior functional consultants within the team.

You must-have:

• Bachelor's degree in Computer Science, Information Systems, or a related field;
• Minimum of 5 years’ experience in similar roles, with a strong track record in Dynamics 365 CRM implementation projects;
• Deep knowledge of key Dynamics 365 Customer Engagement modules (Sales, Customer Service);
• Ability to lead functional initiatives and engage with business stakeholders independently;
• Passionate about designing innovative solutions that drive business transformation.

What We Value:

• Experience with Dynamics 365 Customer Insights (Journeys) is a plus;
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant) are a plus.