Senior Customer Service Rep (DACH) – Hybrid & Global Impact

Enovis; Lisboa; Híbrido; EUR 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid office/ remote home office

Resumo da oferta

Enovis is seeking a Senior Customer Service Representative for the DACH region, based in Lisbon, Portugal. You will be the primary contact for customers, manage orders from entry to delivery, and resolve inquiries with a professional, solutions‑oriented approach.

The role offers hybrid office/remote home office regime and travel may be required. You will support European direct markets, collaborate with cross‑functional teams, and provide guidance to the local CS team while maintaining high

Qualificações

• Excellent verbal and written communication skills.
• Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
• Experience working with ERP systems: Oracle, Salesforce preferable.
• Strong command of MSOffice Suite incl SharePoint, MS 365 and Teams.

Responsabilidades

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales and Customers
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
• Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication
• Monitor team KPIs, performance SLAs, and identify training needs
• A strong team player, capable of influencing and engaging effectively at all organizational levels
• Highly adaptable and flexible, capable of adjusting to changing priorities

Conhecimentos

Verbal communication

Interpersonal skills

Customer service

MS Office Suite

Formação académica

German language proficiency (C2)

English proficiency

Ferramentas

Oracle

Salesforce

SharePoint

MS Teams

Descrição da oferta de emprego

Enovis is seeking a Senior Customer Service Representative for the DACH region, based in Lisbon, Portugal. You will be the primary contact for customers, manage orders from entry to delivery, and resolve inquiries with a professional, solutions‑oriented approach.

The role offers hybrid office/remote home office regime and travel may be required. You will support European direct markets, collaborate with cross‑functional teams, and provide guidance to the local CS team while maintaining high