Cloud SaaS Support Engineer - Tier 2/3

Check Point Software Technologies; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Job summary

Check Point is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS systems, lead live sessions with external customers, and collaborate with development and cyber teams to resolve issues efficiently.

The ideal candidate has 5+ years in Cloud SaaS support, strong English, and experience with AI-assisted tools. A proactive, hands-on problem-solver who can multi-task across teams will thrive here.

Qualifications

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and be able to lead live troubleshooting sessions.
• Experience in Cloud & SaaS environments (AWS, Azure, GCP).
• Experience troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python.
• High level of English (spoken and written).
• Experience using or integrating AI-assisted tools.
• Multitasker, hands-on problem-solver, process-oriented.
• Fast learner and eager to adopt AI and new technologies.
• Team player and eager to develop themselves and the team.
• Excellent troubleshooting and diagnosis capabilities.

Responsibilities

• Troubleshoot and fix technical issues on complex cloud SaaS systems using a range of strategies and tools.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers and respond to tickets and escalations within SLA.
• Work with development and cyber teams to ensure goals are met and issues resolved.

Skills

Cloud SaaS Platform

Live troubleshooting with customers

Distributed systems debugging

English proficiency

AI-assisted tools

Multitasking / problem-solver

Fast learner

Team player

Troubleshooting diagnosis

Tools

Kubernetes

Elasticsearch

Git

Salesforce

Atlassian

Job description

Check Point is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS systems, lead live sessions with external customers, and collaborate with development and cyber teams to resolve issues efficiently.

The ideal candidate has 5+ years in Cloud SaaS support, strong English, and experience with AI-assisted tools. A proactive, hands-on problem-solver who can multi-task across teams will thrive here.