Senior Cloud CX & Renewal Strategist

Jobtailor; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Success/Account Management professional fluent in German to guide customers through onboarding, adoption, and renewal. You will partner with sales and product teams to drive value, retention, and growth across a portfolio of customers in cloud security and performance industries.

You will leverage data analytics and AI tools to uncover trends, prepare executive summaries, and define long-term success plans that align with customer objectives and company targets.

Qualificações

• Minimum of 3 years in a Customer Success/Account Management role or related sales.
• Fluency in German.
• 2+ years of cloud security or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Experience in commercial sales, negotiation, and deal closure.

Responsabilidades

• Manage customer engagement across the entire lifecycle from onboarding through renewal.
• Be a trusted advisor to customers by helping them adopt Cloudflare products and services.
• Work with account teams to plan and execute long term Success Plans with large customers to drive retention and growth.
• Own or participate in customer touchpoints including Business Value Justification meetings, Business Reviews, and Renewal Meetings.
• Negotiate and execute renewal contracts.
• Analyze data and leverage tools to identify up-sell opportunities.
• Collaborate with Product, Engineering, Support, Marketing and other teams to resolve customer issues and meet goals.

Conhecimentos

Customer Engagement

SaaS Retention

Data Analysis

Negotiation

Relationship Management

Generative AI Mastery

Communication

Formação académica

Bachelor's Degree

Ferramentas

CRM Systems

AI Analytics Tools

Descrição da oferta de emprego

Jobtailor is seeking a Customer Success/Account Management professional fluent in German to guide customers through onboarding, adoption, and renewal. You will partner with sales and product teams to drive value, retention, and growth across a portfolio of customers in cloud security and performance industries.

You will leverage data analytics and AI tools to uncover trends, prepare executive summaries, and define long-term success plans that align with customer objectives and company targets.