AI-Driven Customer Experience & Renewals Lead

WinsAbove; Lisboa; Presencial; EUR 53 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity plan

Resumo da oferta

Cloudflare is seeking a Customer Experience Manager to lead post-sale journeys, from onboarding to renewal, building strategic relationships and articulating ROI. You’ll collaborate with Sales to forecast, drive renewals, and minimize churn, while embedding AI-driven optimization in daily workflows to accelerate outcomes.

You will leverage data analytics to uncover upsell opportunities and work across Product, Engineering, Support, and Marketing to resolve customer issues and meet stated goals.

Qualificações

• 3+ years in a Customer Success/Account Management or sales role.
• Fluency in French.
• Experience in cloud security or performance industries preferred.
• Commercial sales, negotiation and deal closure experience.

Responsabilidades

• Own the end-to-end customer lifecycle from onboarding to renewal.
• Maintain and report weekly forecasts with the Sales team.
• Lead renewal negotiations and design win-win renewal contracts.
• Develop long-term success plans with customers to enable retention and growth.
• Collaborate cross-functionally with Product, Engineering, Support, and Marketing.
• Use data to identify upsell opportunities and improve customer outcomes.

Conhecimentos

Customer Success

Account Management

Sales

Negotiation

SaaS retention

Networking basics

Formação académica

Bachelor’s degree or equivalent

Descrição da oferta de emprego

Cloudflare is seeking a Customer Experience Manager to lead post-sale journeys, from onboarding to renewal, building strategic relationships and articulating ROI. You’ll collaborate with Sales to forecast, drive renewals, and minimize churn, while embedding AI-driven optimization in daily workflows to accelerate outcomes.

You will leverage data analytics to uncover upsell opportunities and work across Product, Engineering, Support, and Marketing to resolve customer issues and meet stated goals.