AI-Driven Customer Success & Renewals Lead

WinsAbove; Lisboa; Presencial; EUR 53 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity plan

Sales incentive

Resumo da oferta

Cloudflare Lisbon is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal. You will act as trusted advisor, own account strategy, articulate ROI, and partner with Sales to secure renewals and upsell opportunities while driving AI-driven optimization in daily workflows.

You will collaborate across Product, Engineering, Support, Marketing to align goals, manage complex portfolios, and ensure retention in a fast-growing cloud security and performance

Qualificações

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in Russian.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and "how the internet works," with network security a plus.
• Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

Responsabilidades

• Manage customer journey from onboarding to renewal and expansion.
• Be a trusted advisor and commercial owner of the account; articulate ROI and business value.
• Collaborate with Sales to plan long-term Success Plans and renewals; drive retention and upsell.
• Present solutions and features relevant to customer needs; conduct Executive Business Reviews.
• Embed AI-driven optimization into daily workflows to uncover opportunities and automate routines.
• Analyze data to identify upsell/ccross-sell opportunities and improve forecasts.
• Work cross-functionally with Product, Engineering, Support, Marketing to resolve issues and align goals.
• Prioritize multiple deals and manage portfolio demands effectively.

Conhecimentos

Customer Success

Account Management

Sales

Russian language

Networking basics

Cloud security knowledge

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Cloudflare Lisbon is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal. You will act as trusted advisor, own account strategy, articulate ROI, and partner with Sales to secure renewals and upsell opportunities while driving AI-driven optimization in daily workflows.

You will collaborate across Product, Engineering, Support, Marketing to align goals, manage complex portfolios, and ensure retention in a fast-growing cloud security and performance