Russian-Speaking CX Manager: Onboarding, Renewals & Growth

Webhosting

Lisboa

Híbrido

EUR 53 000 - 73 000

Tempo integral

14 dias+

Gerador de candidaturas

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Vantagens oferecidas por esta oferta de emprego

Equity plan

Resumo da oferta

Cloudflare is seeking a Customer Experience Manager (Russian speaking) in Lisbon. You will lead the post-sale journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account.

You will partner with Sales to forecast, drive renewals, upsell opportunities, and minimize churn while embedding AI-driven optimization into daily workflows to improve customer outcomes. The role emphasizes ROI articulation, cross-functional collaboration, and long-term customer success

Qualificações

Experience managing post-sale customer journey including onboarding through renewal.
Ability to articulate ROI and business value to stakeholders.
Strong collaboration with Sales and cross-functional teams to drive retention and growth.

Responsabilidades

Lead customer lifecycle from onboarding to renewal.
Own renewal contracts and forecast for your book of business.
Negotiate renewals and pricing to create win-win outcomes.
Collaborate with Product, Engineering, Support, Marketing to align on customer needs.
Use data analysis to identify upsell opportunities and measure impact.
Draft renewal communications using AI tools and summarize quarterly reviews.