Customer Renewal Specialist, German Speaking

TeamViewer; Porto; Híbrido; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite HQ onboarding

Sales bonus

Salary reviews

Hybrid work time

Work From Abroad program

Corporate benefits platform

Resumo da oferta

TeamViewer is seeking a renewal-focused sales professional in Porto, Portugal to retain and grow ARR across an international customer base. You will manage relationships by phone and email, identify risks, and collaborate with cross-functional teams to improve customer loyalty.

The role requires 1–2 years in sales or renewals, SaaS experience, and fluent German and English. Onsite onboarding, a hybrid work model, and strong compensation are available.

Qualificações

• 1–2 years of experience in sales, customer retention or customer service, especially renewals.
• Ideally experience in IT with SaaS knowledge.
• Fluency in German and English is mandatory; other languages a plus.

Responsabilidades

• Execute the renewal process to retain or expand ARR.
• Identify risks at customer level and coordinate mitigations.
• Collaborate cross-functionally to deliver excellent customer experiences.
• Establish business relationships with customers via phone and email.
• Discover cross-sell and upsell opportunities with existing customers.
• Monitor market and competitor trends and provide feedback.

Conhecimentos

Sales experience

Customer retention

SaaS knowledge

German language

English language

Formação académica

University degree in Business/Marketing

Ferramentas

CRM tools

Descrição da oferta de emprego

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Are you ready to join our team and make an impact?

Responsibilities

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and e-mail
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
• Fluency in German and English is mandatory, further languages are a plus

What We Offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.