AI-Driven CX & Renewals Manager

Cloudflare; Lisboa; Presencial; EUR 63 000 - 87 000; Tempo integral

Resumo da oferta

Cloudflare is seeking a Customer Experience Manager in Lisbon to own post-sale journeys from onboarding through renewal and growth. You will partner with Sales to forecast, drive renewals, and uncover opportunities using AI-driven analytics.

The role emphasizes strategic account stewardship and customer value realization in a fast-paced cloud security environment. You will collaborate with product, engineering, and marketing to align on customer needs and ensure long-term retention and upsell

Qualificações

• 3+ years in Customer Success/Account Management or related sales roles.
• German language proficiency required.
• Bachelor’s degree or equivalent professional qualifications.
• Experience with cloud security or performance industries preferred.
• Strong negotiation and deal-closure abilities.
• Willingness to learn about networking and internet infrastructure.
• Ability to manage multiple high-impact projects simultaneously.

Responsabilidades

• Lead post-sale customer journey from onboarding to renewal and expansion.
• Act as trusted advisor and commercial owner for accounts.
• Collaborate with Sales to forecast weekly and drive renewals.
• Embed AI-driven optimization into workflows to uncover opportunities.
• Prepare and present business reviews to executives and stakeholders.
• Negotiate renewals and pricing with customers to maximize retention.

Conhecimentos

Customer Success

Account Management

German fluency

Sales Negotiation

SaaS Retention

Deal Closure

Networking

Problem Solving

Portfolio Management

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Cloudflare is seeking a Customer Experience Manager in Lisbon to own post-sale journeys from onboarding through renewal and growth. You will partner with Sales to forecast, drive renewals, and uncover opportunities using AI-driven analytics.

The role emphasizes strategic account stewardship and customer value realization in a fast-paced cloud security environment. You will collaborate with product, engineering, and marketing to align on customer needs and ensure long-term retention and upsell