Senior Application Support Engineer – Lisbon (L2, Production)

PrimeIT; Lisboa; On-site; EUR 20,000 - 39,000; Full time

Benefits offered by this job

Meal Allowance

Flexible Benefits

Job summary

PrimeIT in Lisbon is seeking a Senior Application Support to join an international team. The role covers production monitoring, Level 2 application support, troubleshooting, and implementing new features in a global environment.

You will design, write, maintain, and correct Linux shell scripts, investigate issues, and contribute to long-term fixes. English proficiency is mandatory and on-call duties may include weekends and nights.

Qualifications

• Experience level: Mid (3 to 6 years).
• English proficiency mandatory.
• Good overall IT knowledge.

Responsibilities

• Troubleshoot and resolve production incidents and technical issues.
• Monitor and pilot production activities.
• Provide Level 2 support to internal clients.
• Design, write, maintain, and correct Linux shell scripts.
• Investigate issues and implement short-term workarounds and procedures.
• Participate in defining and implementing long-term fixes.
• Document incidents, procedures, and technical solutions.
• Manage and release developments into production.
• Work with change, incident, and problem management processes.
• Participate in on-call duties when required, including weekends and nights.

Skills

SQL

Shell scripting

Production monitoring

Application support

Analytical skills

Tools

ServiceNow

GitLab

Ansible

Job description

PrimeIT in Lisbon is seeking a Senior Application Support to join an international team. The role covers production monitoring, Level 2 application support, troubleshooting, and implementing new features in a global environment.

You will design, write, maintain, and correct Linux shell scripts, investigate issues, and contribute to long-term fixes. English proficiency is mandatory and on-call duties may include weekends and nights.