Oracle Application Support Engineer

act digital; Lisboa; Hybrid; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

act digital is seeking an experienced Senior Application Support Engineer (Oracle) to ensure stability of business-critical systems. You will deliver production support, incident resolution, and continuous service improvement, working across IT operations with developers and infrastructure teams.

The role is Lisbon-based with hybrid 50% on-site and requires strong Oracle SQL skills, scripting, Windows and Linux familiarity, and excellent English communication.

Qualifikationen

• 11+ years of experience in application production support, IT operations, or a closely related role
• Strong practical experience with Oracle SQL
• Good knowledge of scripting, networks, and Windows and Linux environments
• Expert English communication skills
• Availability for full-time work, 50% on-site in Lisbon, and rotational weekend or public-holiday coverage when required

Aufgaben

• Provide technical and functional support to business users and investigate production issues
• Monitor application health, analyse incidents, and restore service within agreed coverage
• Support application workflows, batches, data transfers, releases, and operational changes
• Identify recurring issues and contribute to root-cause analysis and preventive improvements
• Automate repeatable operational tasks using scripts
• Maintain procedures, technical documentation, and knowledge-sharing across the team
• Coordinate with development, infrastructure, and business teams
• Participate in a rotating support schedule, including occasional weekends and public holidays

Kenntnisse

English communication

Tools

Oracle SQL

Windows

Linux

Scripting

Jobbeschreibung

Senior Application Support Engineer (Oracle)

Location: Lisbon, Portugal (hybrid, 50% on-site)

Employment: Full-time

We are looking for an experienced Application Production Support Engineer to ensure the stability and effective operation of business-critical applications. The role combines technical and functional support, production maintenance, incident resolution, and continuous service improvement.

Responsibilities

• Provide technical and functional support to business users and investigate production issues.
• Monitor application health, analyse incidents, and restore service within agreed coverage.
• Support application workflows, batches, data transfers, releases, and operational changes.
• Identify recurring issues and contribute to root-cause analysis and preventive improvements.
• Automate repeatable operational tasks using scripts.
• Maintain procedures, technical documentation, and knowledge-sharing across the team.
• Coordinate with development, infrastructure, and business teams.
• Participate in a rotating support schedule, including occasional weekends and public holidays.

Required Skills and Experience

• 11+ years of experience in application production support, IT operations, or a closely related role.
• Strong practical experience with Oracle SQL.
• Good knowledge of scripting, networks, and Windows and Linux environments.
• Expert English communication skills.
• Availability for full-time work, 50% on-site in Lisbon, and rotational weekend or public-holiday coverage when required.

Nice to Have

• Unix, ITIL, Ansible, or DevOps experience.
• Experience supporting business-critical or banking applications.

We value accuracy, responsiveness, autonomy, curiosity, clear communication, and a strong customer focus.