Senior Application Support

PrimeIT; Lisboa; On-site; EUR 20,000 - 39,000; Full time

Benefits offered by this job

Meal Allowance

Flexible Benefits

Job summary

PrimeIT in Lisbon is seeking a Senior Application Support to join an international team. The role covers production monitoring, Level 2 application support, troubleshooting, and implementing new features in a global environment.

You will design, write, maintain, and correct Linux shell scripts, investigate issues, and contribute to long-term fixes. English proficiency is mandatory and on-call duties may include weekends and nights.

Qualifications

• Experience level: Mid (3 to 6 years).
• English proficiency mandatory.
• Good overall IT knowledge.

Responsibilities

• Troubleshoot and resolve production incidents and technical issues.
• Monitor and pilot production activities.
• Provide Level 2 support to internal clients.
• Design, write, maintain, and correct Linux shell scripts.
• Investigate issues and implement short-term workarounds and procedures.
• Participate in defining and implementing long-term fixes.
• Document incidents, procedures, and technical solutions.
• Manage and release developments into production.
• Work with change, incident, and problem management processes.
• Participate in on-call duties when required, including weekends and nights.

Skills

SQL

Shell scripting

Production monitoring

Application support

Analytical skills

Tools

ServiceNow

GitLab

Ansible

Job description

Did you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well:

18 years of experience.

20 offices and 2 Talent Hubs.

10 internal programmes designed with you in mind.

We are looking for a Senior Application Support to join an international team!

Location: Lisbon

Level of Experience: Mid (3 to 6 years)

Salary Package & Benefits: €1,750 to €3,500 (salary base) + Meal Allowance + Flexible Benefits

The candidate will join the Shared Data Ecosystem (SDE) team, supporting several applications related to Accounting, Risk, and regulatory reporting activities.

The role combines production monitoring, Level 2 application support, troubleshooting, and new feature implementation within an international environment.

Main Tasks:

• Troubleshoot and resolve production incidents and technical issues.
• Monitor and pilot production activities.
• Provide Level 2 support to internal clients.
• Design, write, maintain, and correct Linux Shell scripts.
• Investigate issues and implement short-term workarounds and procedures.
• Participate in defining and implementing long-term fixes.
• Document incidents, procedures, and technical solutions.
• Manage and release developments into production.
• Work with change, incident, and problem management processes.
• Participate in on-call duties when required, including weekends and nights.

Technical Skills:

• SQL
• Shell scripting
• Good overall IT knowledge
• ServiceNow
• GitLa
• Ansible
• Production monitoring and application support

Soft Skills:

• Strong analytical and problem-solving skills
• High level of reactivity
• Good prioritization and multitasking skills
• Rigor, precision, and attention to detail
• Strong teamwork and collaboration
• Client-focused and results-oriented mindset
• Good spoken and written communication
• Strong interest in understanding financial and risk-related applications

Language Skills:

• English: Proficiency is mandatory