Senior Application Support Engineer (L3) – Hybrid Lisbon

Kwan; Lisboa; Híbrido; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

KWAN is seeking an Application Support Engineer (L3) to operate in Lisbon in a hybrid model (3x per week in the office). The role focuses on investigating and resolving production incidents at L3 level, understanding applications end-to-end, and collaborating with development teams to fix root causes.

The ideal candidate has 5+ years in application/production support, strong SQL, Linux shell skills, and fluent English (B2+). The position offers a dynamic culture and opportunities for growth.

Qualificações

• 5+ years of experience in application or production support.
• Proficient with Linux shell and filesystem navigation.
• Strong SQL skills (SELECT, JOINs, subqueries).
• English at least B2.
• Analytical thinking and a structured, logical approach to problem-solving.
• Clear communication and ability to collaborate across teams.
• Autonomy, ownership and perseverance when facing complex problems.
• Willingness to learn new technologies and adapt to change.
• Nice to have: observability tools like Grafana or ELK Stack, and scripting in Bash or Python.

Responsabilidades

• Investigate and resolve production incidents at L3 level.
• Understand applications end-to-end from documentation to transaction flow.
• Analyze logs, run database queries and metrics to diagnose issues.
• Define metrics for early problem detection and prevent recurring failures.
• Collaborate with development teams to fix root causes.
• Document findings and share knowledge with the team.

Conhecimentos

5+ years experience

Linux shell

SQL

English (B2+)

Analytical thinking

Structured problem solving

Clear communication

Collaboration across teams

Autonomy & ownership

Adaptability

Ferramentas

Grafana

ELK Stack

Bash

Python

Descrição da oferta de emprego

KWAN is seeking an Application Support Engineer (L3) to operate in Lisbon in a hybrid model (3x per week in the office). The role focuses on investigating and resolving production incidents at L3 level, understanding applications end-to-end, and collaborating with development teams to fix root causes.

The ideal candidate has 5+ years in application/production support, strong SQL, Linux shell skills, and fluent English (B2+). The position offers a dynamic culture and opportunities for growth.