Senior Data Management Apps Support — Hybrid, Lisbon

Itds Portugal

Lisboa

Híbrido

EUR 45 000 - 65 000

Tempo integral

14 dias+

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Resumo da oferta

ITDS Portugal, Lisbon-based, is seeking a Senior Application Support Analyst — Data Management Software, to provide Level 2 support for Batica, a data access platform for banking professionals, with a hybrid model supporting up to 2 remote days weekly.

You will analyze incidents, perform root-cause investigations, coordinate with development and business teams on changes, monitor trends, and help maintain production stability and data access improvements.

Qualificações

Minimum of 4 years experience in application support or related roles within data management.
Strong technical skills in databases (MongoDB), logs (ASM), Jira/Confluence, and ServiceNow.
Proven experience in incident management, troubleshooting, root cause analysis, and configuration management.
Fluent in English; working knowledge of French (B2).

Responsabilidades

Analyze, troubleshoot, and resolve incidents related to Batica, ensuring prompt resolution aligned with business priorities.
Conduct functional and technical investigations to identify root causes of recurring issues.
Collaborate with development teams and business stakeholders to coordinate changes and enhancements.
Monitor and report on incident trends, contributing to problem management initiatives.
Support production stability by proactively managing system health and performance.
Assist with migration activities and contribute to data access improvements.
Document incidents, resolutions, and recommendations effectively for future reference.
Communicate clearly with technical, functional, and business teams to facilitate seamless operations.