Application Support Analyst (French Speaker)

Neotalent Conclusion; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Possibility of remote work

Resumo da oferta

Neotalent Conclusion is seeking an Application Support Analyst (French Speaker) to join an international project. You will ensure high-quality application support services, manage incidents and requests, and act as a bridge between business stakeholders and IT teams to drive service excellence.

You will contribute to continuous improvement, collaborate with cross-functional teams, and support data-related applications while working in an IT-enabled, Agile environment.

Qualificações

• Proficient in application support, incident management, and customer service within IT environments.

Responsabilidades

• Provide application support and manage requests across channels.
• Monitor, investigate, and resolve incidents and operational issues with proper documentation.
• Deliver high-quality customer service, ensuring user satisfaction and proactive issue identification.
• Collaborate with business and IT teams to translate requirements into solutions.
• Contribute to process optimization and continuous improvement of support practices.

Conhecimentos

Application support

Incident management

Customer service

Data processes

Agile

French language

English language

Analytical skills

Stakeholder management

Descrição da oferta de emprego

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview

We are looking for an Application Support Analyst (French Speaker) to join one of our international projects. In this role, you will be responsible for ensuring high-quality application support services, managing incidents and requests, and acting as a bridge between business stakeholders and IT teams. You will contribute to service excellence, continuous improvement initiatives, and the smooth operation of critical data-related applications.

What you will do:

• Provide application support and manage requests received through different communication channels, ensuring compliance with quality, security, and confidentiality standards;
• Monitor, investigate, and resolve incidents, anomalies, and operational issues while maintaining accurate reporting and documentation;
• Deliver a high level of customer service, ensuring user satisfaction and proactively identifying potential areas of concern;
• Collaborate with business and technical teams to understand business needs and translate them into functional and technical requirements;
• Contribute to process optimisation, knowledge sharing, and the continuous improvement of operational procedures and support practices.

What you are like:

• Proficient in application support, incident management, and customer service within IT environments;
• Strong knowledge of Data-related business processes and concepts;
• Experienced working in Agile environments and collaborating with cross-functional teams;
• Fluent in French (C1 level or equivalent) with good written and verbal communication skills, and comfortable communicating in English (B2 level);
• Strong analytical, organisational, and problem-solving skills, with the ability to prioritise and manage multiple activities;
• Proactive, autonomous, pragmatic, and team-oriented, with excellent interpersonal and stakeholder management skills;
• Comfortable working with business users and translating business requirements into IT solutions;
• Familiar with banking or insurance environments (considered a plus);
• Proficient in the use of IT and business management tools;
• Available to travel within Portugal and internationally when required.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;