Senior Application Production Support Engineer

Trakstar; Lisboa; Presencial; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Tech equipment

SIM Card

Personal smartphone

Social events

Team buildings

Training

Coffee & snacks

Resumo da oferta

Trakstar in Lisbon, Portugal, is seeking an Application Production Support to ensure service continuity for the bank's in-house and 3rd party applications. You will resolve incidents, support requests, and monitor production environments while implementing changes and driving continuous improvement.

The role requires strong IT production experience, SQL, OS, and security knowledge, plus English fluency. A permanent contract is offered with health and life insurance, equipment, and team events.

Qualificações

• 5 years minimum of experience in a support role.
• Experience with SQL across MS SQL, Oracle, Postgres, and Sybase.
• Experience with Windows/ Linux/ UNIX environments.
• Experience with File Transfer (CFT, MQ, FTaaS, FTP, SFTP, PeSIT).
• Experience with Automation and Monitoring tools (Batch, Autosys, DevOps, Jenkins, Ansible, Dynatrace).
• Banking domain knowledge.
• Experience with Networking (LAN, VPN, LDAP, Active Directory).
• Experience with Encryption (PGP, GPG).
• Experience with Infrastructure (DMZ, Terraform, VM, Cloud).
• Experience with Security (TLS/SSL, SSH, PKI, Certificates).
• Experience with Cloud (IaaS, PaaS, SaaS).
• Experience with Service Management tools (Service-now, JIRA, ITSM, Agile).
• Fluent in English.

Responsabilidades

• Act as the primary contact for IT Production-related tasks and inquiries.
• Track, manage and resolve incidents, requests, problems, and changes to restore IT services within SLAs.
• Monitor infrastructure and application layers and follow ITIL practices.
• Provide security recommendations to ensure smooth operation.
• Prepare environments for releases and conduct pre-production tests.
• Communicate with internal clients and maintain on-call availability as required.

Conhecimentos

SQL

OS

File Transfer

Automation & Monitoring

Banking knowledge

Networking

Encryption

Infrastructure

Security

Cloud

Service Management

English Fluent

Descrição da oferta de emprego

Trakstar in Lisbon, Portugal, is seeking an Application Production Support to ensure service continuity for the bank's in-house and 3rd party applications. You will resolve incidents, support requests, and monitor production environments while implementing changes and driving continuous improvement.

The role requires strong IT production experience, SQL, OS, and security knowledge, plus English fluency. A permanent contract is offered with health and life insurance, equipment, and team events.