Banking IT Helpdesk Specialist — Desktop Support (Permanent)

Trakstar; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

SIM Card + personal smartphone

Tech equipment

Social events

Training in latest technologies

Office coffee, fruits, snacks

Resumo da oferta

Trakstar in Lisbon, Portugal, seeks an IT Helpdesk specialist to deliver end-user desktop IT support for a major EU bank project (≈12k users). You will manage provisioning of hardware, software, and tooling, ensuring secure, stable services and clear communication to business functions.

The role requires Windows and MacOS experience, strong customer service and communication skills, and the ability to work independently or in a team.

Qualificações

• Desktop support competencies – Software & Hardware Level 1 & 2.
• Windows and MacOS experience.
• Strong customer services competencies / Customer oriented.
• Effective communication skills – written & verbal.
• Independently driven as well as a team member.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector.
• Mobile device platform support.
• Experience of request or incident toolsets.
• Awareness of Microsoft OS build methodologies and toolsets.
• Reporting and minute writing to a high standard
• Able to balance a high-tempo Production environment whilst also delivering elements of project work.
• Plan and direct own activities with minimal management supervision.
• Prior experience troubleshooting a variety of applications, inhouse and external.
• Support for mobile devices (iPhone/laptops/tablets).
• Flexibility and adaptability to changes; collaborate with Portugal and Global teams.
• Fluent in English.

Responsabilidades

• Serve as the primary point of contact for all desktop support issues, responding promptly to technical queries and requests
• Provide firsthand support to resolve hardware and software issues, ensuring minimal disruption to daily operations
• Address issues with applications, network connectivity, peripheral equipment, and desktop systems, mainly on-site. Remote support may be required as needed.
• Track and document all support interactions in the ticketing system, escalating issues to higher tiers when required.

Conhecimentos

Desktop support 1-2

Windows & MacOS

Customer service

Communication (written & verbal)

Team player / independent

Windows/MS Office

Banking/Financial sector

Mobile device support

Ticketing systems

OS build methodologies

Reporting / minute writing

Project work readiness

English fluency

Ferramentas

Ticketing system

Descrição da oferta de emprego

Trakstar in Lisbon, Portugal, seeks an IT Helpdesk specialist to deliver end-user desktop IT support for a major EU bank project (≈12k users). You will manage provisioning of hardware, software, and tooling, ensuring secure, stable services and clear communication to business functions.

The role requires Windows and MacOS experience, strong customer service and communication skills, and the ability to work independently or in a team.