Global Application Production Support Engineer

Axians Portugal; Porto; Presencial; EUR 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians Portugal is hiring an Application Production Support Engineer to ensure stability, availability, and performance of critical business applications within an international financial services project.

You will troubleshoot incidents, automate operational tasks, and collaborate with business and technical teams to improve support services in a fast-paced environment. Strong Oracle SQL, Windows/Linux experience, and English fluency are required.

Qualificações

• Previous experience in Application Support, Production Support, or similar technical support roles.
• Strong knowledge of Oracle SQL.
• Experience working with Windows and Linux environments.
• Knowledge of scripting languages for automation and operational improvements.
• Understanding of application monitoring and incident management processes.
• Fluency in English.

Responsabilidades

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Conhecimentos

Application Support

Production Support

Oracle SQL

Ferramentas

Ansible

Descrição da oferta de emprego

Axians Portugal is hiring an Application Production Support Engineer to ensure stability, availability, and performance of critical business applications within an international financial services project.

You will troubleshoot incidents, automate operational tasks, and collaborate with business and technical teams to improve support services in a fast-paced environment. Strong Oracle SQL, Windows/Linux experience, and English fluency are required.