IT HELP DESK

Axians Portugal; Porto; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Training & certifications

Performance bonuses

Stable career

Job summary

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents, ensuring a high-quality service while respecting security, procedures and confidentiality in a dynamic, international environment.

You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

Qualifications

• Minimum 3 years in Technical Support/IT Help Desk.
• Good knowledge of data-related business environments.
• Experience working in Agile environments.
• Ability to understand business needs and translate into IT requirements.
• French language proficiency at C1 level (mandatory).
• English language proficiency at B2 level.
• Strong interpersonal and teamwork skills.

Responsibilities

• Process and manage requests received through different channels, including phone calls and emails.
• Ensure high-quality customer support and contribute to customer satisfaction.
• Handle incidents, anomalies, complaints, and technical issues following defined procedures.
• Maintain compliance with security, control, and confidentiality standards.
• Report operational issues and contribute to the continuous improvement of processes and procedures.
• Share knowledge and promote best practices within the team.
• Collaborate with operational management and international stakeholders.
• Support the update and maintenance of operational documentation and procedures.

Skills

Customer support

Incident management

Analytical skills

Teamwork

Autonomy

Agile experience

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

IT HELP DESK

What We Are Looking For

We are looking for an IT Help Desk professional to support customer requests and incidents, ensuring a high-quality service while respecting operational procedures, security standards, and confidentiality requirements. This role involves handling customer interactions, supporting issue resolution, contributing to continuous improvement initiatives, and collaborating with international stakeholders in a dynamic environment.

What You Will Do on a Daily Basis

• Process and manage requests received through different channels, including phone calls and emails.
• Ensure high-quality customer support and contribute to customer satisfaction.
• Handle incidents, anomalies, complaints, and technical issues following defined procedures.
• Maintain compliance with security, control, and confidentiality standards.
• Report operational issues and contribute to the continuous improvement of processes and procedures.
• Share knowledge and promote best practices within the team.
• Collaborate with operational management and international stakeholders.
• Support the update and maintenance of operational documentation and procedures.

Your Key Skills

• Customer support and customer relationship management.
• Customer complaints, questions, and incident management.
• Strong analytical and organizational skills.
• Ability to work collaboratively in a team environment.
• Proactive, pragmatic, autonomous, and results-oriented mindset.
• Good knowledge of computer tools.
• Adaptability, rigor, and resilience in daily operations.

Your Main Qualifications

• Minimum 3 years of experience as a Technical Support Advisor or IT Help Desk professional.
• Good knowledge of Data-related business environments.
• Experience working in Agile environments.
• Ability to understand business needs and translate them into IT requirements.
• Previous experience in Banking or Insurance sectors is considered a plus.
• French language proficiency at C1 level (mandatory).
• English language proficiency at B2 level.
• Strong interpersonal and teamwork skills.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entailed to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail] .