APPLICATION SUPPORT ENGINEER

Axians; Porto; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Performance bonuses

Employee assistance program

Résumé du poste

Axians Portugal is seeking an Application Support Engineer to ensure stability, performance, and continuous improvement of critical business applications. You will provide technical and functional support, manage incidents and changes, monitor health, and collaborate with users, development, operations, and infrastructure teams to deliver high-quality service.

Join a multicultural environment in Porto with opportunities for training, career growth, and competitive compensation including health

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3–5 years of experience in Application/Production Support or similar roles.
• Experience providing technical and functional support for business-critical applications.
• Experience in application monitoring, incident management, and service improvement initiatives.
• Knowledge of production environments and infrastructure requirements.
• Professional English proficiency; French a plus.

Responsabilités

• Provide technical and functional support to users, ensuring timely issue resolution.
• Monitor and supervise application environments to guarantee service availability and performance.
• Analyze, troubleshoot, and resolve incidents, problems, and service requests.
• Coordinate with development, production, operations, and other support teams as needed.
• Manage and orchestrate application releases within your scope of responsibility.
• Perform proactive analysis to identify risks and improve service quality.
• Ensure smooth execution of application workflows, batch processes, and data transfers.
• Create and maintain operating procedures and technical documentation.

Connaissances

IT Operations

ITIL processes

Linux environments

Formation

Bachelor’s degree in CS/IT/Engineering

Description du poste

APPLICATION SUPPORT ENGINEER

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

What We Are Looking For

We are looking for an Application Support Engineer to ensure the stability, performance, and continuous improvement of critical business applications. You will play a key role in providing technical and functional support, managing incidents and changes, monitoring application health, and ensuring service continuity. Working closely with users, development teams, operations, and infrastructure teams, you will contribute to delivering a high-quality service and an excellent user experience.

What You Will Do on a Daily Basis

• Provide technical and functional support to users, ensuring timely and effective issue resolution.

• Monitor and supervise application environments to guarantee service availability and performance.

• Analyze, troubleshoot, and resolve incidents, problems, and service requests.

• Coordinate with development, production, operations, and other support teams when required.

• Manage and orchestrate application releases within your scope of responsibility.

• Perform proactive analysis to identify risks, prevent incidents, and improve service quality.

• Ensure the smooth execution of application workflows, batch processes, and data transfers.

• Process user requests related to specific operations, data extraction, and business activities.

• Create and maintain operating procedures and technical documentation.

• Build and enrich the application's knowledge base and documentation repository.

• Analyze and improve the performance of technical and functional components to enhance the user experience.

• Implement monitoring solutions and define control points to ensure service reliability.

• Manage functional change requests and support continuous service improvement initiatives.

• Contribute to process compliance, remediation activities, and operational excellence.

• Produce reports and communicate effectively with stakeholders regarding incidents and resolutions.

Your Key Skills

• Strong knowledge of Application Support and IT Operations environments.

• Experience with ITIL processes and service management practices.

• Good knowledge of Linux environments.

Your Main Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related field.

• Between 3 and 5 years of experience in Application Support, Production Support, or similar roles.

• Experience providing technical and functional support for business-critical applications.

• Experience in application monitoring, incident management, and service improvement initiatives.

• Solid understanding of production environments and infrastructure requirements.

• Experience working in complex and multicultural environments.

• Knowledge of Financial Markets is considered a plus.

• Professional English proficiency (written and spoken).

• Professional French is considered a plus.

• Ability to work autonomously while maintaining a collaborative team mindset.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360 evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute.

If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.

Contact us for any accommodation at [e-mail].