Senior AI‑Driven CRM Manager (Lisbon)

SIXT; Lisboa; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

28 vacation days per year

Private health insurance for family

Hybrid working model

Access to AI tools

Yearly Coverflex allowance

Exclusive rates on SIXT services

Job summary

SIXT is seeking a (Senior) CRM Manager in Lisbon to drive CRM strategies and AI-powered customer solutions. You will own specific customer segments and oversee the transition towards automated CRM operations, ensuring high engagement and retention metrics.

The ideal candidate has over 3 years in CRM, with strong analytical skills, operational curiosity, and a passion for AI tools. Join us for a vibrant work culture with exciting benefits and hybrid working options.

Qualifications

• 3+ years experience in CRM, lifecycle marketing or marketing strategy.
• Strong grasp of retention metrics and customer behavior.
• Experience with AI coding and automation tools.

Responsibilities

• Own a customer lifecycle stage or CRM goal end-to-end.
• Analyze customer behavior to inform outreach strategies.
• Contribute to building the AI agent network for CRM operations.
• Identify and replace manual processes with AI agents.
• Collaborate with colleagues to ensure coherent communication.
• Work with Tech, Analytics, and Product to enrich CRM data.

Skills

CRM experience

Analytical skills

AI problem-solving

Operational curiosity

Fast execution

Job description

SIXT is seeking a (Senior) CRM Manager in Lisbon to drive CRM strategies and AI-powered customer solutions. You will own specific customer segments and oversee the transition towards automated CRM operations, ensuring high engagement and retention metrics.

The ideal candidate has over 3 years in CRM, with strong analytical skills, operational curiosity, and a passion for AI tools. Join us for a vibrant work culture with exciting benefits and hybrid working options.