English AI Customer Advisor (m/f/d)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary

Meal allowance

Shift allowance

Health insurance

Paid training

Career progression

Modern office

Multicultural team

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring English AI Customer Advisors for on-site support. You will assist users of a leading AI product via chat, email and phone, handling account, subscription, billing and technical questions. Training starts in October 2026.

The role requires prior customer service experience and strong English skills, with opportunities for career progression. Competitive salary, meal allowance, health insurance, and shift bonuses are offered, with a modern office near

Qualifications

• Previous customer service experience (mandatory).
• Fluent English at C1 level or above (written and spoken).
• Interest in AI and technology; comfortable with AI tools.

Responsibilities

• Respond to customer inquiries about the AI product by chat, email and phone in English.
• Troubleshoot account access, subscription, billing and technical issues.
• Explain AI features and best practices to users clearly.
• Collaborate with AI chatbots and take over escalated conversations when human support is needed.
• Log interactions in the CRM / ticketing system.
• Flag product bugs and provide feedback to product teams.
• Meet KPIs for FCR, AHT and CSAT.
• Follow GDPR and quality guidelines.

Skills

Customer service

English fluency

AI interest

Tech-savvy

Tools

CRM software

ChatGPT

Claude

Gemini

Job description

Location: Lisbon, Portugal (On-site)

Employment Type: Full-time, Permanent contract

Schedule: Rotational shifts, including weekends and public holidays

Salary: Competitive, plus benefits

Start Date: October 2026

About Us We are a leading BPO (Business Process Outsourcing) company delivering customer experience solutions for international brands. Our Lisbon site is launching a new English-speaking team to support a fast-growing client in artificial intelligence (AI).

About The Role We're hiring English AI Customer Advisors to join our on-site team in Lisbon. You'll support users of a leading AI product, helping them with account, subscription, billing and technical questions. You'll handle inquiries by phone, email and live chat, and guide customers so they get the most out of AI tools. Training starts in October 2026.

Key Responsibilities

• Respond to customer inquiries about the AI product by chat, email and phone in English
• Troubleshoot account access, subscription, billing and technical issues
• Explain AI features and best practices to users in a clear, simple way
• Work alongside AI chatbots, and take over escalated conversations when customers need human support
• Log every interaction accurately in the CRM / ticketing system
• Flag product bugs, feedback and recurring issues to the client's product teams
• Meet KPIs for first contact resolution (FCR), average handle time (AHT) and customer satisfaction (CSAT)
• Follow data protection (GDPR), confidentiality and quality guidelines

Requirements

• Previous customer service experience, which is mandatory: customer support, a call center, a contact center or a BPO
• Fluent English at C1 level or above, written and spoken
• Strong interest in AI and technology, and comfortable using tools such as ChatGPT, Claude or Gemini
• Based in Lisbon or the Greater Lisbon area, and able to commute to our office daily
• Valid right to work in Portugal (EU citizenship or a valid residence permit)
• Available to work rotational shifts, including evenings, weekends and public holidays
• Available to start in October 2026
• Tech-savvy, and comfortable using CRM software and multiple systems at once
• Strong communication, problem-solving and active-listening skills
• Customer-focused, patient and calm under pressure

Nice to Have

• Portuguese or another European language
• Experience in technical support, SaaS support or subscription-based products
• Experience with Zendesk, Salesforce, Intercom, Freshdesk or similar tools

What We Offer

• Permanent contract
• Competitive salary
• Meal allowance
• Shift allowance and performance bonuses
• Health insurance
• Paid training on the AI product and client processes
• Career progression to Team Leader, Quality Analyst, Trainer or AI Specialist roles
• Modern office in [area], close to public transport
• Innovative, multicultural team environment