Salesforce project manager in automotive technology

iTRTech Group; Porto; Hybrid; EUR 36,000 - 39,000; Full time

Job summary

iTRTech Group is seeking an experienced CRM Project Manager to lead international service projects, guiding the transition from Microsoft Dynamics to Salesforce Service Cloud. You will align business, architecture, and development teams throughout the delivery lifecycle.

The role requires 5+ years of CRM leadership, strong knowledge of Salesforce Service Cloud, and proficiency with Azure DevOps and Agile frameworks.

Qualifications

• Minimum 5 years leading complex international CRM programs.
• Strong knowledge of CRM service processes: case management, SLAs, knowledge, and ticketing.
• Experience with Salesforce Service Cloud capabilities and design.
• Practical Azure DevOps experience for backlog, sprint, and work-item management.
• Experience guiding distributed teams through agile adoption and velocity reporting.
• Ability to translate business requirements into user stories and acceptance criteria.
• Fluent English; strong stakeholder management and leadership skills.
• Nice to have: Understanding of Microsoft Dynamics 365 Service workflows.

Responsibilities

• Lead CRM service projects from initial analysis through implementation, testing, deployment, and hypercare.
• Coordinate global, cross-functional teams and facilitate workshops to gather requirements.
• Analyze Dynamics service processes and define target workflows in Salesforce Service Cloud.
• Translate business requirements into user stories and manage delivery in Azure DevOps.
• Maintain project documentation and communicate progress to stakeholders.
• Coordinate test scenarios, UAT, go-live readiness, and change management compliance.

Skills

CRM project leadership

Stakeholder management

Agile / SAFe / Scrum

Process modeling (BPMN)

Requirements gathering

UAT testing

Change management

English fluency

Education

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Salesforce Certified Business Analyst

Tools

Azure DevOps

Confluence

Salesforce Service Cloud

MS Office

Job description

Описание:

We are looking for an experienced CRM Project Manager to lead complex international service projects, supporting the transition from Microsoft Dynamics to Salesforce Service Cloud. You will align business, architecture, and development teams throughout the delivery lifecycle.

Задачи:

Lead CRM service projects from initial analysis through implementation, testing, deployment, and hypercare, managing scope, timelines, quality, risks, and issues. Coordinate global, cross-functional teams and facilitate workshops to gather requirements, validate processes, and support decision-making. Analyze existing Microsoft Dynamics service processes and help define target workflows in Salesforce Service Cloud. Translate business requirements into user stories and acceptance criteria, managing delivery through Azure DevOps using Scrum, SAFe, or Kanban. Maintain project documentation, including process flows, requirements, decision logs, and release notes, and communicate progress to stakeholders. Coordinate test scenarios, UAT, defect handling, go-live readiness, and change management compliance.

Требования:

Minimum 5 years of relevant experience, including leadership of complex international CRM programs. Strong understanding of CRM service processes: case management, SLAs, knowledge management, and ticketing. Knowledge of Salesforce Service Cloud capabilities, service process design, and core CRM configuration concepts. Practical Azure DevOps experience for backlog, sprint, and work-item management. Experience guiding distributed teams through agile adoption, building agile maturity, and implementing velocity, burndown, and WIP reporting. Ability to create functional specifications, model processes using BPMN or flow diagrams, and support testing activities. Basic understanding of APIs, data migration workflows, and interfaces; proficiency with project tools such as MS Office and Confluence. Fluent English, strong stakeholder management, facilitation, conflict resolution, and team leadership skills. Salesforce Certified Administrator. Salesforce Certified Service Cloud Consultant. Salesforce Certified Business Analyst. Будет плюсом: Understanding of Microsoft Dynamics 365 Service workflows, process structures, and data flows

Условия:

Hybrid — 1 day onsite per week Rate Between €3200 - 3500 RV or Unipessoal (gross value)