SALESFORCE PROJECT MANAGER (HYBRID)

iTRTech Group; Lisboa; Hybrid; EUR 36,000 - 39,000; Full time

Job summary

iTRTech Group in Porto, Portugal, is seeking a Senior Salesforce Project Manager for a hybrid role. You will lead CRM service projects migrating from Microsoft Dynamics to Salesforce Service Cloud, coordinating global teams and ensuring on-time delivery.

The ideal candidate has 5+ years of experience, strong stakeholder management, and hands-on agile delivery across Scrum, SAFe, or Kanban, with fluent English.

Qualifications

• 5+ years leading complex international CRM programs.
• Strong knowledge of CRM service processes and Salesforce Service Cloud.
• Experience guiding distributed teams through agile adoption and metrics.

Responsibilities

• Lead CRM service projects from analysis through deployment and hypercare.
• Coordinate global cross-functional teams and workshops.
• Translate requirements into user stories and acceptance criteria.
• Manage delivery with Azure DevOps using Scrum, SAFe, or Kanban.
• Maintain documentation and communicate progress to stakeholders.
• Coordinate testing, UAT, go-live readiness, and change management.

Skills

Salesforce Service Cloud

Azure DevOps

Agile (Scrum/SAFe/Kanban)

Stakeholder management

BPMN

UAT

Change management

MS Office

Confluence

Microsoft Dynamics 365

Education

Salesforce Certification (Administrator)

Salesforce Service Cloud Consultant

Salesforce Business Analyst

Tools

Azure DevOps

Confluence

MS Office

Job description

SALESFORCE PROJECT MANAGER (HYBRID PORTO)

Portuguese company hires for hybrid position.

Location: Porto, Portugal

Only candidates already based in Portugal will be considered.

Work Model: Hybrid — 1 day onsite per week.

Language Requirements: Fluent English mandatory.

Seniority: Senior (5+ years).

Sector: Automotive Technology.

Rate Between €3200 - 3500 RV or Unipessoal (gross value).

About The Opportunity

We are looking for an experienced CRM Project Manager to lead complex international service projects, supporting the transition from Microsoft Dynamics to Salesforce Service Cloud. You will align business, architecture, and development teams throughout the delivery lifecycle.

Responsibilities

• Lead CRM service projects from initial analysis through implementation, testing, deployment, and hypercare, managing scope, timelines, quality, risks, and issues.
• Coordinate global, cross-functional teams and facilitate workshops to gather requirements, validate processes, and support decision-making.
• Analyze existing Microsoft Dynamics service processes and help define target workflows in Salesforce Service Cloud.
• Translate business requirements into user stories and acceptance criteria, managing delivery through Azure DevOps using Scrum, SAFe, or Kanban.
• Maintain project documentation, including process flows, requirements, decision logs, and release notes, and communicate progress to stakeholders.
• Coordinate test scenarios, UAT, defect handling, go-live readiness, and change management compliance.

Requirements

• Minimum 5 years of relevant experience, including leadership of complex international CRM programs.
• Strong understanding of CRM service processes: case management, SLAs, knowledge management, and ticketing.
• Knowledge of Salesforce Service Cloud capabilities, service process design, and core CRM configuration concepts.
• Practical Azure DevOps experience for backlog, sprint, and work-item management.
• Experience guiding distributed teams through agile adoption, building agile maturity, and implementing velocity, burndown, and WIP reporting.
• Ability to create functional specifications, model processes using BPMN or flow diagrams, and support testing activities.
• Basic understanding of APIs, data migration workflows, and interfaces; proficiency with project tools such as MS Office and Confluence.
• Fluent English, strong stakeholder management, facilitation, conflict resolution, and team leadership skills.

Certifications

• Salesforce Certified Administrator.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Business Analyst.

Nice to Have

• Understanding of Microsoft Dynamics 365 Service workflows, process structures, and data flows.

Ideal Candidate Profile

A collaborative project manager who combines CRM service expertise with structured agile delivery. Able to align business and technical priorities, mentor teams, manage organizational change, and guide stakeholders through a complex platform transition.

5 Questions for Candidates

• What complex international CRM programs have you managed?
• What experience do you have with Salesforce Service Cloud and Microsoft Dynamics service processes?
• How have you used Azure DevOps and agile metrics to manage delivery?
• Which listed Salesforce certifications do you hold?
• What is your English proficiency, availability for weekly onsite work in Porto, and alignment with the €3200–3500 range?

Keywords

Salesforce Service Cloud, CRM, Project Management, Microsoft Dynamics 365, Azure DevOps, Scrum, SAFe, Kanban, UAT, BPMN, Stakeholder Management, Change Management