Salesforce Administrator

Resposta Logica Business Solution Lda.; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Job summary

Resposta Logica Business Solution Lda. is looking for a Salesforce Administrator in Lisbon, Portugal. This role involves leading the development of the Salesforce deployment, improving processes, and enhancing user adoption.

The ideal candidate has a minimum of two years of experience, is Salesforce certified, and is capable of both administrative and analytical functions. Applicants should also be available for travel within Europe.

Qualifications

• Minimum two years of experience as a Salesforce administrator.
• Salesforce Admin (ADM201 and ADM211) certified.
• Proven ability to design and implement new processes.

Responsibilities

• Serve as primary system administrator for Salesforce.com.
• Handle all basic administrative functions including user account maintenance.
• Assist in training new users and grow the Salesforce skill set.

Skills

Salesforce administration

Data management

User adoption facilitation

Education

Salesforce certifications (ADM201, ADM211)

Tools

Salesforce.com

Job description

Resposta Lógica has been dedicated to client's success across Europe, providing IT Services and Solutions in business areas of Telecommunications, Banking, Pharmaceutical, Legal, Ecommerce, Fashion, Automobiles and Airlines.

Job Description

• The Salesforce Administrator will lead the ongoing development of our salesforce.com deployment.
• The successful candidate will have a record of success in improving processes and adoption using the Force.com platform.
• The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes.
• This role is part administrator and part Salesforce analyst.
• The Salesforce Administrator will be responsible for executing day‑to‑day configuration, support, maintenance and improvement of our CRM platform.

Duties

• Serve as primary system administrator for the Salesforce.com environment with XXX+ users.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Complete regular internal system audits and prepare for upgrades; manage Salesforce data feeds and other integrations.
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Assist in training new users and grow the Salesforce skill set across the organization.
• Effectively act as the liaison between our users, vendors and the application development teams.
• Work independently with members of the user community to define and document development requirements.

Qualifications

• Minimum two years of experience as a Salesforce administrator.
• Salesforce Admin (ADM201 and ADM211) certified.
• Sales Cloud, Service Cloud, and Developer certifications preferred.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce.com best practices and functionality.
• Strong data management abilities.
• A documented history of successfully driving projects to completion.

Additional Information

Applicants must be available to travel in Europe.