Salesforce Loyalty Expert

Excelia; Lisboa; Híbrido; EUR 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

International teams

Resumo da oferta

Excelia in Portugal seeks a Senior Salesforce Loyalty Expert to transform loyalty concepts into scalable Salesforce Loyalty Management solutions, from strategic planning to technical design. The role is based in Lisbon with hybrid options and requires fluent English.

You will collaborate with business and technical teams to design loyalty structures and lead workshops, delivering implementation guidance across Salesforce platforms and integrations.

Qualificações

• 5+ years of experience within the Salesforce ecosystem.
• Proven expertise in Salesforce Loyalty Management implementations or design.
• Experience leading workshops and cross-functional collaboration.
• Background in retail, travel, hospitality, telecom, or other customer-centric sectors.

Responsabilidades

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies.
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives.
• Define loyalty structures including tiers, rewards, points models, campaigns, promotions, and customer journeys.
• Lead discovery workshops and requirement gathering sessions.
• Create solution roadmaps, process flows, and implementation recommendations.
• Advise teams on Salesforce best practices and implementation approaches.

Conhecimentos

Analytics

Stakeholder mgmt

Communication

Collaboration

Ferramentas

Salesforce Loyalty Management

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Marketing Cloud

MuleSoft

Jira

Confluence

APIs & Flow

Descrição da oferta de emprego

Descrição do cargo

Salesforce Loyalty Expert (Hybrid Porto) Portuguese company hires for hybrid position. Only candidates already based in Portugal will be considered.

Location: Lisbon, Portugal (Hybrid)

Work Model: Hybrid.

Language Requirements: Fluent English.

Seniority: Senior (5+ years).

Sector: Automotive Tech.

Rate €2600 - 2900 RV.

Your Mission You will work closely with business and technical teams to transform loyalty concepts and customer engagement goals into scalable Salesforce Loyalty Management solutions, from strategic planning to technical design, and play a key role in shaping future-ready customer experiences.

Key Responsibilities

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies.
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives.
• Define loyalty structures including tiers, rewards, points models, campaigns, promotions, and customer journeys.
• Lead discovery workshops and requirement gathering sessions.
• Create solution roadmaps, process flows, and implementation recommendations.
• Advise teams on Salesforce best practices and implementation approaches.

Salesforce Platform Expertise

• Design future-state Salesforce architecture and integration strategies.
• Configure loyalty workflows, automations, approval processes, and customer experiences.
• Ensure seamless integrations with POS systems, eCommerce platforms, ERP solutions, and payment gateways.
• Maintain high standards of data governance, security, and integrity.

Stakeholder Collaboration

• Translate business requirements into scalable technical solutions.
• Work closely with marketing, IT, product, and customer service teams.
• Deliver workshops, demos, and user training sessions.
• Provide strategic recommendations to optimize loyalty program performance.

Support & Optimization

• Support implementation planning and guide delivery teams.
• Identify automation and process improvement opportunities.
• Stay updated on Salesforce releases and loyalty management innovations.

Required Experience & Skills

• 5+ years of experience within the Salesforce ecosystem.
• Proven expertise in Salesforce Loyalty Management implementations or solution design.
• Strong ability to convert business requirements into customer loyalty solutions.
• Experience leading workshops and collaborating with cross-functional stakeholders.
• Background in industries such as retail, travel, hospitality, telecom, or other customer-centric sectors.

Technical Expertise

• Salesforce Loyalty Management
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Marketing Cloud
• MuleSoft / Integration Platforms
• Jira & Confluence
• APIs, Flow, and Process Automation
• Salesforce platform administration and configuration

Certifications (Preferred)

• Salesforce Administrator Certification
• Salesforce Loyalty Management Accreditation
• Salesforce Business Analyst Certification
• Salesforce Marketing Cloud Certification
• Salesforce Consultant Certifications

Soft Skills

• Strong analytical and problem-solving mindset.
• Excellent communication and stakeholder management skills.
• Collaborative, customer-focused, and data-driven approach.

Why Join?

• Opportunity to shape innovative customer loyalty ecosystems.
• Work within a modern and fast-growing Automotive Tech environment.
• Collaborate with international teams and cutting-edge technologies.
• Hybrid work model in Porto with strategic and impactful projects.