Solutions Manager & Salesforce Administrator (Hybrid)

Itrtech Group; Porto; Híbrido; EUR 39 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Possibilidade de internalizar pelo(s)‑

Opções de contrato flexíveis (B2B) ou

Contrato de trabalho em Portugal

Resumo da oferta

A Itrtech Group procura um Salesforce Manager com forte background em administração Salesforce (2+ anos) para suportar gestão, optimize e evolução de um ambiente Salesforce. O candidato ideal liga habilidades práticas de administração a uma compreensão sólida de processos de negócio, gestão de requisitos e ownership de produto.

O papel atua como ponte entre equipas de negócio, equipas técnicas e utilizadores, assegurando que as soluções Salesforce atendem às necessidades operacionais e aos

Qualificações

• Pelo menos 8 anos de experiência profissional em Business Analysis, Product Ownership, CRM administration, application management ou funções semelhantes.
• Pelo menos 2 anos de experiência prática com administração Salesforce, configuração ou análise funcional.
• Experiência como Business Analyst, Product Owner ou Salesforce Functional Consultant.
• Conhecimento prático de configuração Salesforce: objetos, campos, layouts, tipos de registo, regras de validação, flows, relatórios e dashboards.
• Experiência em recolha, análise e documentação de requisitos de negócio e funcionais.
• Experiência em criar user stories, critérios de aceitação, fluxos de processo e especificações funcionais.
• Capacidade de gerir, refinar e priorizar um backlog de produto.
• Trabalho com stakeholders, equipas técnicas, developers e utilizadores.

Responsabilidades

• Administrar, configurar e melhorar a plataforma Salesforce conforme requisitos de negócio.
• Recolher, analisar e documentar requisitos com stakeholders e equipas técnicas.
• Traduzir necessidades em requisitos funcionais, user stories e critérios de aceitação para Salesforce.
• Gerir backlog de produto e assegurar alinhamento com objetivos de negócio.
• Atuar como elo entre stakeholders, developers, administradores e parceiros externos.
• Configurar objetos, campos, layouts, tipos de registo, validação, flows, relatórios e dashboards Salesforce.
• Definir roadmap de produto e apoiar planeamento de releases e sprints.
• Coordenar testes funcionais, UAT e validação de novas funcionalidades Salesforce.
• Monitorizar adoção, qualidade de dados e feedback de utilizadores para melhoria.
• Apoiar utilizadores Salesforce, investigar questões funcionais e coordenar resoluções.
• Preparar documentação de processos, especificações funcionais e guias de utilizador.
• Garantir governança, segurança, conformidade e proteção de dados Salesforce.

Conhecimentos

Salesforce administration

Business Analysis

Product Ownership

Requirements gathering

Agile methodologies

Stakeholder management

CRM administration

Ferramentas

Jira

Confluence

Azure DevOps

Descrição da oferta de emprego

Descrição do cargo

SOLUTIONS MANAGER & SALESFORCE ADMINISTRATOR (HYBRID PORTO)

Portuguese company hires for hybrid position

Location: Matosinhos, Porto

Only candidates already based in Portugal will be considered

Work Model: Hybrid, with on-site attendance 2–3 times per week

Language Requirements: English (B2+ — mandatory) and Portuguese (C2)

Seniority: Senior (8+ years) (2+ years of Salesforce experience)

Rate Between €3.500-4.200 CTI (only in this type of contract)

Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

Candidate Profile

We are looking for an experienced Salesforce Manager background to support the management, optimisation and continuous evolution of a Salesforce environment. The ideal candidate combines hands-on Salesforce administration skills with a solid understanding of business processes, requirements management, stakeholder engagement and product ownership. This professional will act as a bridge between business teams, technical teams and end users, ensuring that Salesforce solutions are aligned with operational needs and business objectives.

The role requires a proactive and analytical professional capable of understanding complex requirements, translating them into clear functional specifications and coordinating their implementation throughout the product lifecycle.

Main Responsibilities

• Administer, configure and continuously improve the Salesforce platform according to business and operational requirements.
• Gather, analyse and document business requirements in collaboration with stakeholders, users and technical teams.
• Translate business needs into functional requirements, user stories, acceptance criteria and Salesforce solutions.
• Manage and prioritise the product backlog, ensuring alignment with business objectives, technical constraints and delivery capacity.
• Act as the main liaison between business stakeholders, Salesforce developers, administrators, architects and external partners.
• Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, reports and dashboards.
• Support the definition of the Salesforce product roadmap and contribute to release and sprint planning activities.
• Coordinate functional testing, User Acceptance Testing, defect management and validation of new Salesforce features.
• Monitor platform adoption, data quality, system usage and user feedback, identifying opportunities for improvement.
• Support Salesforce users, investigate functional issues and coordinate the resolution of incidents and service requests.
• Prepare process documentation, functional specifications, user guides and training materials.
• Ensure that Salesforce configurations follow internal governance, security, compliance and data-protection requirements.
• Facilitate meetings, workshops, backlog refinement sessions and demonstrations with business and technical stakeholders.
• Support change-management and user-adoption initiatives related to new Salesforce functionalities and processes.

Mandatory Requirements

• At least 8 years of overall professional experience in Business Analysis, Product Ownership, CRM administration, application management or similar functions.
• At least 2 years of hands-on experience with Salesforce administration, configuration or functional analysis.
• Professional experience working as a Business Analyst, Product Owner or Salesforce Functional Consultant.
• Hands-on knowledge of Salesforce configuration, including objects, fields, page layouts, record types, validation rules, flows, reports and dashboards.
• Experience gathering, analysing and documenting business and functional requirements.
• Experience creating user stories, acceptance criteria, process flows and functional specifications.
• Ability to manage, refine and prioritise a product backlog.
• Experience working with business stakeholders, technical teams, developers and end users.
• Knowledge of Agile methodologies, particularly Scrum or Kanban.
• Experience coordinating functional testing and User Acceptance Testing.
• Strong analytical, problem-solving, communication and stakeholder-management skills.
• Ability to work autonomously and manage multiple priorities in a dynamic environment.

Nice-to-Have Requirements

• Salesforce Administrator certification, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
• Salesforce Business Analyst or Salesforce Platform App Builder certification.
• Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
• Knowledge of Salesforce security and access-management concepts, including profiles, permission sets, roles and sharing rules.
• Experience with Salesforce integrations, APIs or third-party applications.
• Knowledge of data migration, data cleansing and Salesforce data-management tools.
• Experience working with Jira, Confluence, Azure DevOps or similar Agile and requirements-management tools.
• Familiarity with Salesforce release-management and deployment processes.
• Experience with process automation using Salesforce Flow.
• Knowledge of CRM governance, data quality and user-adoption practices.
• Experience working in international or multicultural environments.
• Previous experience in regulated sectors such as banking, insurance, telecommunications or healthcare.

What We Offer

• Initial 6-month contract, with the possibility of extension based on performance and project needs.
• Possibility of being internalised by the client after the initial contract period.
• Flexible contracting options through B2B — Independent Contractor or Limited Company — or a Portuguese employment contract.
• Competitive compensation package aligned with the candidate’s experience and technical expertise.
• Direct collaboration with business stakeholders, technical teams and decision-makers.
• Participation in international projects and collaboration with multicultural teams.
• Opportunity to influence product priorities, business processes and Salesforce solution design.
• Professional development within the Salesforce ecosystem, with exposure to new features, tools and best practices.