Senior Salesforce Loyalty Architect (Hybrid Porto)

Excelia; Lisboa; Híbrido; EUR 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

International teams

Resumo da oferta

Excelia in Portugal seeks a Senior Salesforce Loyalty Expert to transform loyalty concepts into scalable Salesforce Loyalty Management solutions, from strategic planning to technical design. The role is based in Lisbon with hybrid options and requires fluent English.

You will collaborate with business and technical teams to design loyalty structures and lead workshops, delivering implementation guidance across Salesforce platforms and integrations.

Qualificações

• 5+ years of experience within the Salesforce ecosystem.
• Proven expertise in Salesforce Loyalty Management implementations or design.
• Experience leading workshops and cross-functional collaboration.
• Background in retail, travel, hospitality, telecom, or other customer-centric sectors.

Responsabilidades

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies.
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives.
• Define loyalty structures including tiers, rewards, points models, campaigns, promotions, and customer journeys.
• Lead discovery workshops and requirement gathering sessions.
• Create solution roadmaps, process flows, and implementation recommendations.
• Advise teams on Salesforce best practices and implementation approaches.

Conhecimentos

Analytics

Stakeholder mgmt

Communication

Collaboration

Ferramentas

Salesforce Loyalty Management

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Marketing Cloud

MuleSoft

Jira

Confluence

APIs & Flow

Descrição da oferta de emprego

Excelia in Portugal seeks a Senior Salesforce Loyalty Expert to transform loyalty concepts into scalable Salesforce Loyalty Management solutions, from strategic planning to technical design. The role is based in Lisbon with hybrid options and requires fluent English.

You will collaborate with business and technical teams to design loyalty structures and lead workshops, delivering implementation guidance across Salesforce platforms and integrations.