SENIOR SALESFORCE ADMINISTRATOR & BUSINESS ANALYSY (HYBRID)

iTRTech Group; Lisboa; Presencial; EUR 32 364 - 41 292; Tempo integral

Vantagens oferecidas por esta oferta de emprego

6-month contract

Internalisation potential

Flexible contracting options

Competitive package

Direct collaboration with stakeholders

International projects

Influence product priorities

Professional Salesforce development

Resumo da oferta

iTRTech Group is seeking a Senior Salesforce Administrator with strong Business Analyst and Product Owner experience for a hybrid role in Porto. You will bridge business needs with technical delivery, manage the Salesforce backlog, and guide end-to-end lifecycle from requirements to deployment.

The role requires 8+ years in related fields and 2+ years’ Salesforce admin, with English (B2+) and Portuguese (C2) language proficiency.

Qualificações

• 8+ years in Business Analysis, Product Ownership, CRM administration or similar roles.
• 2+ years hands-on Salesforce administration experience.
• Experience documenting requirements and creating user stories.
• Ability to manage and refine a product backlog.
• Experience with stakeholders, developers and end users.
• Knowledge of Agile methodologies (Scrum/Kanban).
• Experience coordinating testing and UAT.

Responsabilidades

• Administer, configure and enhance the Salesforce platform per business needs.
• Gather and document business requirements with stakeholders and tech teams.
• Translate requirements into functional specs, user stories and acceptance criteria.
• Prioritize the product backlog and align with objectives and constraints.
• Serve as liaison between business, Salesforce developers, admins and partners.
• Configure objects, fields, layouts, validation rules, flows, reports and dashboards.
• Support roadmap definition and participate in releases and sprints.
• Coordinate testing, UAT, defect management and feature validation.
• Monitor adoption, data quality and user feedback for improvements.
• Support users and coordinate incident resolution.
• Create process docs, specs, user guides and training materials.
• Ensure governance, security, compliance and data protection.

Conhecimentos

Salesforce administration

Business Analysis

Product ownership

Ferramentas

Salesforce configuration tools

Jira

Confluence

Descrição da oferta de emprego

SENIOR SALESFORCE ADMINISTRATOR & BUSINESS ANALYSY (HYBRID PORTO)

Portuguese company hires for hybrid position

Location: Matosinhos, Porto

Only candidates already based in Portugal will be considered

Work Model: Hybrid, with on-site attendance 2-3 times per week

Language Requirements: English (B2+ - mandatory) and Portuguese (C2)

Seniority: Senior (8+ years) (2+ years of Salesforce experience)

Rate Between €2900 - 3700 RV / €1900 - 2400 CTI

We are looking for an experienced Salesforce Administrator with a strong Business Analyst and Product Owner background to support the management, optimisation and continuous evolution of a Salesforce environment. The ideal candidate combines hands-on Salesforce administration skills with a solid understanding of business processes, requirements management, stakeholder engagement and product ownership. This professional will act as a bridge between business teams, technical teams and end users ensuring that Salesforce solutions are aligned with operational needs and business objectives.

The role requires a proactive and analytical professional capable of understanding complex requirements, translating them into clear functional specifications and coordinating their implementation throughout the product lifecycle.

Main Responsibilities

• Administer, configure and continuously improve the Salesforce platform according to business and operational requirements.
• Gather, analyse and document business requirements in collaboration with stakeholders, users and technical teams.
• Translate business needs into functional requirements, user stories, acceptance criteria and Salesforce solutions.
• Manage and prioritise the product backlog, ensuring alignment with business objectives, technical constraints and delivery capacity.
• Act as the main liaison between business stakeholders, Salesforce developers, administrators, architects and external partners.
• Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, reports and dashboards.
• Support the definition of the Salesforce product roadmap and contribute to release and sprint planning activities.
• Coordinate functional testing, User Acceptance Testing, defect management and validation of new Salesforce features.
• Monitor platform adoption, data quality, system usage and user feedback, identifying opportunities for improvement.
• Support Salesforce users, investigate functional issues and coordinate the resolution of incidents and service requests.
• Prepare process documentation, functional specifications, user guides and training materials.
• Ensure that Salesforce configurations follow internal governance, security, compliance and data-protection requirements.
• Facilitate meetings, workshops, backlog refinement sessions and demonstrations with business and technical stakeholders.
• Support change-management and user-adoption initiatives related to new Salesforce functionalities and processes.

Mandatory Requirements

• At least 8 years of overall professional experience in Business Analysis, Product Ownership, CRM administration, application management or similar functions.
• At least 2 years of hands-on experience with Salesforce administration, configuration or functional analysis.
• Professional experience working as a Business Analyst, Product Owner or Salesforce Functional Consultant.
• Hands-on knowledge of Salesforce configuration, including objects, fields, page layouts, record types, validation rules, flows, reports and dashboards.
• Experience gathering, analysing and documenting business and functional requirements.
• Experience creating user stories, acceptance criteria, process flows and functional specifications.
• Ability to manage, refine and prioritise a product backlog.
• Experience working with business stakeholders, technical teams, developers and end users.
• Knowledge of Agile methodologies, particularly Scrum or Kanban.
• Experience coordinating functional testing and User Acceptance Testing.
• Strong analytical, problem-solving, communication and stakeholder-management skills.
• Ability to work autonomously and manage multiple priorities in a dynamic environment.

Nice-to-Have Requirements

• Salesforce Administrator certification, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
• Salesforce Business Analyst or Salesforce Platform App Builder certification.
• Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
• Knowledge of Salesforce security and access-management concepts, including profiles, permission sets, roles and sharing rules.
• Experience with Salesforce integrations, APIs or third-party applications.
• Knowledge of data migration, data cleansing and Salesforce data-management tools.
• Experience working with Jira, Confluence, Azure DevOps or similar Agile and requirements-management tools.
• Familiarity with Salesforce release-management and deployment processes.
• Experience with process automation using Salesforce Flow.
• Knowledge of CRM governance, data quality and user-adoption practices.
• Experience working in international or multicultural environments.
• Previous experience in regulated sectors such as banking, insurance, telecommunications or healthcare.

What We Offer

• Initial 6-month contract, with the possibility of extension based on performance and project needs.
• Possibility of being internalised by the client after the initial contract period.
• Flexible contracting options through B2B - Independent Contractor or Limited Company - or a Portuguese employment contract.
• Competitive compensation package aligned with the candidate’s experience and technical expertise.
• Direct collaboration with business stakeholders, technical teams and decision-makers.
• Participation in international projects and collaboration with multicultural teams.
• Opportunity to influence product priorities, business processes and Salesforce solution design.
• Professional development within the Salesforce ecosystem, with exposure to new features, tools and best practices.