Sales Program Specialist – Process Associate – LATAM Spanish- Hybrid Lisbon! at Euro Staffs

Euro Staffs; Lisboa; On-site; EUR 36,000 - 60,000; Full time

Job summary

Genpact in Lisbon, Portugal is seeking a Sales Program Specialist – Process Associate with Spanish language proficiency for a hybrid, full-time role. You will support scalable sales programs, work with SMBs and agencies, and help drive revenue, product adoption, and customer success across advertiser accounts.

You will collect advertiser requirements, provide consultative guidance, coordinate across channels, and ensure timely, quality delivery while maintaining strong CRM usage and

Qualifications

• Experience or certification in digital marketing, eCommerce, or B2B/B2C sales.
• Comfortable using CRM systems and phone communication.
• Strong knowledge of social media and online advertising.

Responsibilities

• Become and remain knowledgeable about leading social media products and community standards.
• Provide consultative support on agencies and advertisers accounts across channels.
• Collect advertiser requirements and guide best practices to address business needs.
• Drive advertiser communications and issue resolution to achieve high customer satisfaction.
• Educate advertisers on product usage and complete required trainings.

Skills

Business Development

Commercial Sales

CRM

Customer Service

Sales Forecasting

Contract Management

Customer Experience

Education

Bachelors - Commerce

Masters - Business Administration

Masters - Business Analytics

Tools

Salesforce

ServiceNow

COPC

Job description

Sales Program Specialist – Process Associate – Spanish- Hybrid Lisbon

Location: Lisbon, Portugal (P11). This full-time, on-site position offers great opportunities for career growth. It is a hybrid role.

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities

• Become and remain knowledgeable and passionate about leading social media products and community standards
• Have strong interpersonal skills, verbal and written communication skills
• Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
• Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
• Act as a point of contact to provide consultative support on agencies and advertisers accounts
• Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
• Educate advertisers on product usage, troubleshoot and resolve complex cases
• Complete the required tasks within the agreed turnaround times and standards of quality
• Have good language requirements complete and pass all required training provided by the client

Minimum Qualifications

• Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
• Comfortable over the phone and navigating CRM systems
• Ability to provide exceptional customer support
• Have strong understanding of social media

Preferred Qualifications

• Preferably have experience working with social media monitoring
• Preferably have strong IT knowledge
• Preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one
• Preferably have experience working with small and medium-sized businesses
• Preferably have demonstrated success in driving revenue growth and exceeding sales targets
• Preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service
• Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Implementation Specialist - Customer Service Management
• ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.
• Salesforce Certified Business Analyst - SalesforceSalesforce

Required Skills

• Business Development
• Commercial Sales
• Contract Management
• Customer Experience (CX)
• Customer Relationship Management (CRM)
• Customer Service
• Sales Forecasting
• Sales Performance Management (SPM)
• Sales Support

Additional Information

• Language Spanish (Required)
• Language Proficiency – Advanced - C1
• Job Type Regular
• Remote Type – Hybrid
• Work Shift – With shift (Portugal)

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career — Get hands‑on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every dayThrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shakers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.