Associate - S&M - Customer Success 5A at Euro Staffs

Euro Staffs; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Genpact Portugal is seeking a results-driven professional to shape digital marketing solutions for global enterprises. You’ll work across social media products, CRM platforms, and advertiser accounts, delivering high-quality support and strategic guidance.

The role emphasizes customer-centric service, turnaround efficiency, and cross-functional collaboration in a hybrid structure. Ideal candidates bring experience in digital marketing, strong communication, and comfort with CRM tools, aiming to

Qualificações

• Experience or certification in digital marketing, ecommerce, or sales.
• Comfortable with phone and navigating CRM systems.
• Strong understanding of social media.

Responsabilidades

• Lead social media products and community standards with passion.
• Provide support through chat, email, messaging and calls.
• Collect advertiser requirements and guide on best practices using product knowledge.
• Act as consultative contact for agencies and advertisers' accounts.
• Drive advertiser communications and resolve technical issues to boost satisfaction.
• Educate advertisers on product usage and troubleshooting.
• Complete tasks within agreed turnaround times and quality standards.
• Pass required training provided by the client.

Conhecimentos

Business Development

Sales

CRM

Customer Service

Communications

Digital Marketing

Formação académica

Bachelor's degree (Commerce)

Bachelor's degree (Economics)

Bachelor's degree (Finance)

Masters (Business Administration)

Masters (Business Analytics)

Ferramentas

ServiceNow

Salesforce

CRM software

Data analytics tools

Descrição da oferta de emprego

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on Eurostaffs, YouTube, X, and Facebook.

Job Description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on Eurostaffs, X, YouTube, and Facebook.

Responsibilities

• Become and remain knowledgeable and passionate about leading social media products and community standards;
• Have strong interpersonal skills, verbal and written communication skills;
• Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• Act as a point of contact to provide consultative support on agencies and advertisers accounts;
• Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• Educate advertisers on product usage, troubleshoot and resolve complex cases;
• Complete the required tasks within the agreed turnaround times and standards of quality;
• Have good language requirements complete and pass all required training provided by the client;

Minimum Qualifications

• Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• Comfortable over the phone and navigating CRM systems;
• Ability to provide exceptional customer support;
• Have strong understanding of social media;

Preferred Qualifications

• Preferably have experience working with social media monitoring;
• Preferably have strong IT knowledge;
• Preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
• Preferably have experience working with small and medium-sized businesses;
• Preferably have demonstrated success in driving revenue growth and exceeding sales targets;
• Preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc;

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Implementation Specialist - Customer Service Management - ServiceNow
• ServiceNow, Customer Experience Certification (COPC)
• COPC Inc.
• CopC Inc., Salesforce Certified Business Analyst - Salesforce
• Salesforce

Required Skills

• Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support

Languages

• Language Portuguese (Required)
• Language Proficiency - Advanced - C1

Additional Information

• Additional Job Location
• Job Type Regular
• Master Skill List - S&M - Customer Success
• Remote Type - Hybrid
• Work Shift - With shift (Portugal)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Equal Opportunity Employer Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Advertising Clarification

We do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.