Sales Program Spacialist with Spanish

Genpact; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Genpact in Lisbon, Portugal seeks a Sales Program Specialist to support scalable sales programs across diverse advertisers, driving revenue and product adoption. You will address advertiser needs and scale projects to achieve ROI across SMBs and agency partners.

Ideal candidates bring strong sales and account management skills, digital marketing/advertising expertise, and experience with SMBs. You will thrive in a fast-paced, team-focused environment and complete required training to grow with

Qualificações

• Experience in digital marketing, eCommerce or sales within B2B/B2C or digital ad sales.
• Comfortable on phone and navigating CRM systems.
• Strong customer support orientation and knowledge of social media.

Responsabilidades

• Become knowledgeable about leading social media products and community standards.
• Provide multichannel support (chat, email, messaging, phone).
• Gather advertiser requirements and advise on best practices to meet business needs.
• Serve as consultative contact for agencies and advertisers accounts.
• Drive advertiser communications and resolve technical issues to maximize satisfaction.
• Educate advertisers on product usage and troubleshoot complex cases.
• Complete tasks within agreed turnaround times and quality standards.
• Comply with required training provided by the client.

Conhecimentos

Sales experience

Account management

CRM experience

Digital marketing

Advertising knowledge

Formação académica

Bachelor’s degree or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

At Genpact, we don’t just adapt to change - we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Minimum Qualifications:

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;

Preferred Qualifications:

• preferably have experience working with social media monitoring;
• preferably have strong IT knowledge;
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
• preferably have experience working with small and medium-sized businesses;
• preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.