AI-Powered Sales Programs Specialist (Hybrid Lisbon)

Genpact; Lisboa; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

Genpact is seeking an Associate - S&M - Customer Success in Lisbon, offering a hybrid work setup. The Sales Program Specialist will support scalable sales programs across advertisers, driving revenue growth and product adoption in a dynamic environment.

You will assist advertisers with product usage, CRM tasks, and consultative support for agencies and SMBs, leveraging digital marketing expertise and strong communication skills.

Qualifications

• Experience or certification in digital marketing, eCommerce, B2B/B2C sales, or digital ad sales.
• Comfortable with phone, CRM systems and providing exceptional customer support.
• Strong understanding of social media marketing, online advertising sales, campaign management, and customer service.

Responsibilities

• Become knowledgeable about leading social media products and community standards.
• Provide consultative support to agencies and advertisers accounts.
• Drive advertiser communications and issue resolution to achieve high customer satisfaction.
• Educate advertisers on product usage and troubleshoot complex cases.
• Complete tasks within turnaround times and quality standards.

Skills

Sales

Digital marketing

CRM

Customer service

Account management

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

CRM Systems

Salesforce

Job description

Genpact is seeking an Associate - S&M - Customer Success in Lisbon, offering a hybrid work setup. The Sales Program Specialist will support scalable sales programs across advertisers, driving revenue growth and product adoption in a dynamic environment.

You will assist advertisers with product usage, CRM tasks, and consultative support for agencies and SMBs, leveraging digital marketing expertise and strong communication skills.