Associate - S&M - Customer Success 5A

GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA; Lisboa; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

Genpact in Portugal is seeking an Associate for S&M - Customer Success. You will build strong customer relationships, onboard new clients, deliver product demonstrations, and guide customers to achieve value from Genpact solutions in a fast-moving, innovation-driven environment.

You will collaborate with internal teams to resolve issues, gather feedback, and drive continuous improvement while supporting upsell opportunities. Turkish language proficiency is required by the role.

Qualifications

• Bachelor's degree in Commerce, Economics or Finance is required.
• Master's degree in Business Administration or Business Analytics is preferred.
• Certifications in relevant CX/CRM tools are a plus.

Responsibilities

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Handle customer inquiries, issues, and requests promptly with high-quality service.
• Onboard new customers and provide product demonstrations, training, and guidance as required.
• Proactively engage with customers to gather feedback and drive continuous improvement.
• Collaborate with internal teams to resolve customer issues and contribute to product and service enhancements.

Skills

Business Development

Commercial Sales

Contract Management

Customer Experience

CRM

Customer Service

Sales Forecasting

Sales Performance Management

Sales Support

Education

Bachelor's degree - Commerce

Bachelor's degree - Economics

Bachelor's degree - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Associate - S&M - Customer SuccessReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description -Responsibilities: Build and maintain strong relationships with customers to enhance satisfaction and loyalty. Handle customer inquiries, issues, and requests promptly, ensuring effective resolution and high-quality service. Onboard new customers and provide product demonstrations, training, and guidance as required. Proactively engage with customers to gather feedback, address concerns, and drive continuous improvement. Monitor customer usage and identify opportunities for upselling or cross-selling products and services. Collaborate with internal teams to resolve customer issues and contribute to product and service enhancements. Maintain accurate records of customer interactions, transactions, and feedback to support operational efficiency and reporting.Qualifications -Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforceRequired Skills -Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales SupportLanguageTurkish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -S&M - Customer SuccessRemote Type -HybridWork Shift -Standard (Portugal)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.