Insurance Credit Controller (FR/ES/DE) – Hybrid Lisbon

Genpact; Lisboa; On-site; Full time

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Insurance Credit Controller - Senior Process Associate – French/Spanish/German - Hybrid Lisbon!

Schedule: Monday-Friday 8:00-17:00 or 9:00-18:00

Model: Hybrid

Responsibilities:

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.

• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.

• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.

• Deliver exceptional service standards and key performance indicators (KPIs).

• Liaise with internal and external parties to resolve queries within deadlines.

• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.

• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.

• Analyze aging reports and allocated portfolios.

• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.

• Provide support, mentoring, and guidance as needed.

Qualifications we seek in you!

• Graduate or possess a professional qualification in a finance-related discipline.

• Background in insurance is a must!

• Minimum years of experience in credit control.

• Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.

• Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.