Sales Manager

Wyndham Hotels & Resorts EMEA; Fátima; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Wyndham Hotels & Resorts EMEA in Portugal seeks a Sales Manager to maximize revenue and market share through a structured, proactive sales approach.

You will identify new business, manage key accounts across corporate, group, leisure and MICE, and collaborate with Revenue and Operations to ensure flawless service and delivery.

The role requires strong negotiation, presentation and networking skills and a proven track record in hospitality sales, with ability to travel as needed.

Qualificações

• 3–4 years of experience in a 4/5-star branded hotel in a similar role.
• BS/BA degree preferable in hospitality or related field.
• Strong sales experience in the hospitality industry.

Responsabilidades

• Identify, qualify, and solicit new business across corporate, group, leisure and MICE segments to exceed revenue targets.
• Develop and maintain strong client relationships through proactive account management and regular site visits.
• Conduct sales calls, meetings and presentations; represent the hotel at trade shows and industry events.
• Prepare proposals, contracts and rate negotiations aligned with pricing strategy.
• Manage a portfolio of existing accounts for retention, repeat business and growth.
• Cross-sell and upsell hotel facilities (F&B, banqueting, spa, leisure).
• Collaborate with Revenue to align pricing strategies and demand generation.
• Coordinate with Catering, Events, Reservations and Front Office for seamless delivery.
• Conduct market research and competitive analysis; provide feedback to management.
• Maintain records of all sales activities in the CRM system and pipeline updates.
• Prepare sales forecasts and monthly activity reports for senior leadership.
• Support annual Sales & Marketing plan and implement new initiatives.
• Ensure all contracts and proposals comply with hotel standards.

Conhecimentos

Business Acumen

Self-drive

Communication

Networking

Negotiation

Impact & Influence

Energy

Formação académica

BS/BA degree in Hospitality or related field

Descrição da oferta de emprego

The Sales Manager, reporting to the Director of Sales & Marketing, will be responsible for maximizing hotel revenue and market share through a structured, proactive sales approach. This role will focus on identifying and securing new business opportunities, managing existing accounts, and promoting the hotel’s products and services across key market segments, including corporate, group, leisure, and MICE (Meetings, Incentives, Conferences, and Exhibitions).

The role holder will develop and implement effective sales strategies, conduct regular client visits and presentations, and confidently engage in B2B selling at all levels. He/She will coordinate closely with operations and revenue teams to ensure seamless service delivery, while consistently achieving or exceeding room night and revenue goals.

KEY RESPONSIBILITIES

• Identify, qualify, and solicit new business opportunities across assigned market segments (corporate, groups, leisure, MICE) to achieve and exceed revenue targets.
• Develop and maintain strong client relationships through proactive account management, regular site inspections, client entertainment, and networking activities.
• Conduct sales calls, meetings, and presentations, and represent the hotel at trade shows, exhibitions, and industry events to increase market visibility and share.
• Prepare and present persuasive proposals, contracts, and rate negotiations in line with the hotel’s pricing strategy, ensuring profitability while maintaining client satisfaction.
• Manage a portfolio of existing accounts, ensuring retention, repeat business, and growth through consistent communication and service excellence.
• Maximize revenue by cross-selling and upselling hotel facilities such as F&B outlets, banqueting, spa, and leisure services.
• Liaise closely with Revenue Management to align on pricing strategies, demand generation, and market positioning.
• Collaborate with Catering & Events, Banquets, Reservations, and Front Office teams to ensure seamless handover and execution of confirmed business.
• Conduct regular market research and competitive analysis to identify new trends, opportunities, and threats, providing feedback and recommendations to management.
• Maintain complete and accurate records of all sales activities, client communications, bookings, and account history in the hotel’s CRM system (e.g. Sales Cloud).
• Achieve assigned sales targets for revenue, room nights, and market share through strategic planning and consistent follow-up.
• Prepare accurate sales forecasts, weekly/monthly activity reports, and pipeline updates for the Director of Sales & Marketing.
• Participate in the preparation and execution of the annual Sales & Marketing plan and support the implementation of new initiatives.
• Ensure all contracts, agreements, and proposals are properly documented, distributed, and compliant with hotel standards.
• Stay updated on hotel facilities, services, and competitor offerings to effectively position the property in the marketplace.

SKILLS & COMPETENCIES

• Business Acumen
• Self-drive
• Communication
• Networking
• Negotiation
• Impact & Influence
• Energy

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION

• Experience 3 to 4 years working in a 4/5 star branded hotel in a similar role.
• BS/BA degree is preferable.
• Strong sales experience in the hospitality industry.