Sales Manager

Details - Hospitality, Sports, Leisure; Faro; On-site; EUR 60,000 - 90,000; Full time

Job summary

DETAILS – Hospitality, Sports, Leisure manages assets in Portugal's hospitality sector and runs golf and hotel properties. We are seeking a Sales Manager for an International Brand in Vilamoura to drive commercial development across a multi-property portfolio and lead key account growth. You will negotiate with tour operators, corporate clients and agencies, align with revenue management, and deliver compelling proposals.

English fluency is required; Portuguese is a plus. Travel may be required.

Qualifications

• Degree in Hospitality Management, Tourism, Business, Marketing or a related discipline.
• At least five years of relevant hotel sales experience, ideally within an international, upscale or multi-property environment.
• Proven ability to manage key accounts, negotiate commercial agreements and convert opportunities across multiple market segments.

Responsibilities

• Contribute to the development and execution of the overall commercial strategy.
• Develop and implement segment-specific sales action plans aligned with the hotels positioning, business plan and brand standards.
• Manage, retain and grow a portfolio of key accounts, maintaining an effective sales pipeline and prospecting for new revenue opportunities.
• Lead negotiations and contracting with Tour Operators, agencies, corporate clients and other strategic partners, safeguarding commercial terms and profitability.
• Ensure timely contract implementation, accurate follow-up and consistent communication with internal teams and external partners.
• Work closely with Revenue Management to support pricing decisions, distribution strategy, rate integrity and parity across relevant channels.
• Partner with the MICE Manager, Groups Coordinator and hotel operations teams to ensure seamless conversion, handover and delivery of group and event business.
• Plan and execute sales calls, client presentations, trade events, roadshows, workshops and familiarisation trips in priority markets.
• Maintain accurate account, activity and pipeline information in the relevant systems, and provide regular forecasts and performance reports to the Director of Sales.
• Monitor competitor activity, market trends and customer feedback, translating insights into clear commercial recommendations.
• Act as a brand ambassador, ensuring all client interactions and commercial activities reflect the organisation’s service culture, values and standards.

Skills

Key account management

Negotiation

Sales strategy

Market insights

Relationship management

Education

Degree in Hospitality Management or related

Tools

Opera

Cvent

CRM platforms

Job description

DETAILS – Hospitality, Sports, Leisure

is the platform responsible for managing Arrow Global’s assets in the Hospitality, Sports and Leisure sectors in Portugal. It currently manages several hotel properties located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as Portugal’s largest golf portfolio, including the golf courses in Vilamoura, PGA Aroeira Lisboa, Palmares and Vale Pisão. Internationally, it also manages two golf courses in Sicily, as part of the Costa Ragusa destination. In addition to these assets, DETAILS is also responsible for managing the Vilamoura Equestrian Centre.

Due to the company’s continued growth, Details is looking for a Sales Manager for an International Brand in Vilamoura.

The Sales Manager will be responsible for commercial development across a hotel portfolio in Vilamoura, driving revenue and new business in the Corporate, Leisure, Groups and MICE segments. Manages key accounts, partnerships and market insights to maximise profitable demand, report to the Director of Sales Hospitality.

Key Responsabilities:

• Contribute to the development and execution of the overall commercial strategy;
• Develop and implement segment-specific sales action plans aligned with the hotels positioning, business plan and brand standards;
• Manage, retain and grow a portfolio of key accounts, maintaining an effective sales pipeline and prospecting for new revenue opportunities;
• Lead negotiations and contracting with Tour Operators, agencies, corporate clients and other strategic partners, safeguarding commercial terms and profitability;
• Ensure timely contract implementation, accurate follow-up and consistent communication with internal teams and external partners;
• Work closely with Revenue Management to support pricing decisions, distribution strategy, rate integrity and parity across relevant channels;
• Partner with the MICE Manager, Groups Coordinator and hotel operations teams to ensure seamless conversion, handover and delivery of group and event business;
• Prepare compelling, accurate and commercially sound proposals in line with approved pricing, positioning and contractual guidelines;
• Plan and execute sales calls, client presentations, trade events, roadshows, workshops and familiarisation trips in priority markets;
• Maintain accurate account, activity and pipeline information in the relevant systems, and provide regular forecasts and performance reports to the Director of Sales.
• Monitor competitor activity, market trends and customer feedback, translating insights into clear commercial recommendations;
• Act as a brand ambassador, ensuring all client interactions and commercial activities reflect the organisation’s service culture, values and standards.

Key Requirements:

• Degree in Hospitality Management, Tourism, Business, Marketing or a related discipline.
• At least five years of relevant hotel sales experience, ideally within an international, upscale or multi-property environment;
• Proven ability to manage key accounts, negotiate commercial agreements and convert opportunities across multiple market segments;
• Strong commercial judgement, results orientation and confidence working with targets, forecasts and performance data;
• Excellent communication, presentation, influencing and relationship-management skills, with the ability to collaborate effectively across functions and cultures;
• Organised, proactive and resilient, with the ability to manage competing priorities in a fast-paced environment;
• Fluent written and spoken English; proficiency in Portuguese and additional languages is an advantage;
• Availability for business travel and participation in trade events, as required;
• Experience with Opera, Cvent, CRM platforms and other relevant hotel sales systems is preferred.

Location:

• Vilamoura