Sales Manager

Details - Hospitality, Sports, Leisure; Faro; On-site; EUR 70,000 - 100,000; Full time

Job summary

DETAILS - Hospitality, Sports, Leisure is seeking a Sales Manager to drive commercial development across a Vilamoura hotel portfolio, targeting Corporate, Leisure, Groups and MICE segments.

You will manage key accounts, negotiate terms, and collaborate with Revenue Management to optimise pricing and distribution. The role requires strong relationship skills, travel readiness, and fluency in English; Portuguese is a plus.

Qualifications

• Degree in Hospitality Management, Tourism, Business or related.
• At least five years hotel sales experience, ideally international/multi-property.
• Proven ability to manage key accounts and negotiate commercial terms.
• Strong commercial judgement with targets, forecasts and performance data.
• Excellent communication, presentation and relationship-management skills.
• Fluent English; Portuguese proficiency is an advantage.
• Availability for business travel and events participation.
• Experience with Opera, Cvent, CRM platforms is preferred.

Responsibilities

• Develop and execute the overall commercial strategy.
• Develop and implement segment-specific sales action plans.
• Manage and grow a portfolio of key accounts and opportunities.
• Lead negotiations with operators, agencies and corporate clients.
• Ensure timely contracts and clear communication with partners.
• Collaborate with Revenue Management on pricing and parity.
• Partner with MICE and hotel ops to deliver group business.
• Prepare compelling proposals aligned with pricing guidelines.
• Plan sales calls, events and familiarisation trips.
• Maintain accurate pipeline data and provide forecasts.

Skills

Key account management

Negotiation

Sales strategy

Client presentations

Market insights

Education

Degree in Hospitality Management

Tools

Opera

Cvent

CRM systems

Job description

DETAILS - Hospitality, Sports, Leisure is the platform responsible for managing Arrow Global’s assets in the Hospitality, Sports and Leisure sectors in Portugal. It currently manages several hotel properties located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as Portugal’s largest golf portfolio, including the golf courses in Vilamoura, PGA Aroeira Lisboa, Palmares and Vale Pisão. Internationally, it also manages two golf courses in Sicily, as part of the Costa Ragusa destination. In addition to these assets, DETAILS is also responsible for managing the Vilamoura Equestrian Centre.

Due to the company’s continued growth, Details is looking for a Sales Manager for an International Brand in Vilamoura.

The Sales Manager will be responsible for commercial development across a hotel portfolio in Vilamoura, driving revenue and new business in the Corporate, Leisure, Groups and MICE segments. Manages key accounts, partnerships and market insights to maximise profitable demand, report to the Director of Sales Hospitality.

Key Responsabilities:

• Contribute to the development and execution of the overall commercial strategy;
• Develop and implement segment-specific sales action plans aligned with the hotels positioning, business plan and brand standards;
• Manage, retain and grow a portfolio of key accounts, maintaining an effective sales pipeline and prospecting for new revenue opportunities;
• Lead negotiations and contracting with Tour Operators, agencies, corporate clients and other strategic partners, safeguarding commercial terms and profitability;
• Ensure timely contract implementation, accurate follow-up and consistent communication with internal teams and external partners;
• Work closely with Revenue Management to support pricing decisions, distribution strategy, rate integrity and parity across relevant channels;
• Partner with the MICE Manager, Groups Coordinator and hotel operations teams to ensure seamless conversion, handover and delivery of group and event business;
• Prepare compelling, accurate and commercially sound proposals in line with approved pricing, positioning and contractual guidelines;
• Plan and execute sales calls, client presentations, trade events, roadshows, workshops and familiarisation trips in priority markets;
• Maintain accurate account, activity and pipeline information in the relevant systems, and provide regular forecasts and performance reports to the Director of Sales.
• Monitor competitor activity, market trends and customer feedback, translating insights into clear commercial recommendations;
• Act as a brand ambassador, ensuring all client interactions and commercial activities reflect the organisation’s service culture, values and standards.

Key Requirements:

• Degree in Hospitality Management, Tourism, Business, Marketing or a related discipline.
• At least five years of relevant hotel sales experience, ideally within an international, upscale or multi-property environment;
• Proven ability to manage key accounts, negotiate commercial agreements and convert opportunities across multiple market segments;
• Strong commercial judgement, results orientation and confidence working with targets, forecasts and performance data;
• Excellent communication, presentation, influencing and relationship-management skills, with the ability to collaborate effectively across functions and cultures;
• Organised, proactive and resilient, with the ability to manage competing priorities in a fast-paced environment;
• Fluent written and spoken English; proficiency in Portuguese and additional languages is an advantage;
• Availability for business travel and participation in trade events, as required;
• Experience with Opera, Cvent, CRM platforms and other relevant hotel sales systems is preferred.