SaaS Technical Support Engineer (AI-Driven)

Attio Ltd; Portugal; Teletrabalho; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Attio Ltd in Portugal is seeking a Technical Support Specialist to join their Support team. Your role will be vital in ensuring customer satisfaction by troubleshooting technical issues and advocating for customer needs throughout the product lifecycle.

Candidates should have 2+ years of experience in a related field and possess outstanding communication skills. This position is full-time, operating Monday to Friday, and offers a collaborative work environment focused on excellence.

Qualificações

• Proven experience of 2+ years in a technical support role for SaaS products.
• Confidence in troubleshooting APIs, AI, and CRMs.
• Exceptional written and verbal communication skills.

Responsabilidades

• Provide fast and technically sound customer support via multiple channels.
• Diagnose and resolve product issues while documenting bugs.
• Capture customer feedback and represent customer needs across teams.
• Contribute to improving knowledge processes and customer support documentation.

Conhecimentos

Customer empathy

Technical troubleshooting

Outstanding communication

Operational excellence

Curiosity and initiative

Formação académica

2+ years in customer or technical support for SaaS

Ferramentas

Zapier

Intercom

Linear

Descrição da oferta de emprego

Attio Ltd in Portugal is seeking a Technical Support Specialist to join their Support team. Your role will be vital in ensuring customer satisfaction by troubleshooting technical issues and advocating for customer needs throughout the product lifecycle.

Candidates should have 2+ years of experience in a related field and possess outstanding communication skills. This position is full-time, operating Monday to Friday, and offers a collaborative work environment focused on excellence.