AI Platform Technical Support Engineer

Jobgether; Portugal; Presencial; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Equity package

Challenging work in AI infrastructure

Team events

Close collaboration with customers and

Resumo da oferta

Jobgether in partnership with a technology company seeks a Technical Support Engineer based in Portugal to help developers and enterprise customers build and operate an evolving AI platform. You’ll troubleshoot API, authentication, and integration issues while collaborating with engineering and commercial teams to improve reliability and customer experience.

You’ll investigate issues using API logs and observability signals, reproduce bugs with engineering, and document resolutions.

Qualificações

• Proven experience in technical support or a closely related engineering role.
• Strong troubleshooting and analytical skills with a systematic approach across web platforms, cloud environments, APIs, and backend services.
• Hands-on experience with REST APIs, diagnosing requests/responses, HTTP errors, and backend integration problems.
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools in production systems.
• Familiarity with AI platforms or data-intensive applications is valuable.
• Strong technical communication skills for explaining complex concepts to technical and non-technical users.
• Excellent technical writing ability for user guides, FAQs, and troubleshooting content.
• Strong customer orientation and ability to prioritize under pressure.
• Independent worker who collaborates effectively across engineering, sales, and support.

Responsabilidades

• Provide advanced technical support to customers and internal teams across APIs and platform functionality.
• Support users across channels (email, chat, Slack) with high responsiveness.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors).
• Investigate issues using API logs and observability signals to identify root causes.
• Manage support cases within SLAs with detailed records and escalations.
• Reproduce and document bugs with engineering to aid resolution.
• Act as a customer advocate, giving product feedback for reliability and performance improvements.
• Assist with feature and infrastructure validation before production releases.
• Create and maintain technical documentation and troubleshooting guides.
• Improve self-service through clear documentation and guidance.
• Identify opportunities to improve support processes and scale operations.
• Collaborate cross-functionally to resolve issues and feed product feedback to stakeholders.

Conhecimentos

REST APIs

OAuth2 / JWT

Observability

English proficiency

Customer focus

Ferramentas

Slack

Linear

Notion

GitHub

Descrição da oferta de emprego

Jobgether in partnership with a technology company seeks a Technical Support Engineer based in Portugal to help developers and enterprise customers build and operate an evolving AI platform. You’ll troubleshoot API, authentication, and integration issues while collaborating with engineering and commercial teams to improve reliability and customer experience.

You’ll investigate issues using API logs and observability signals, reproduce bugs with engineering, and document resolutions.