Russian Customer Service Representative in Lisbon!

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free accommodation

Annual flight home

Training support

Relocation support

Free language classes

Fun activities

Resumo da oferta

An international recruitment agency is looking for a Russian Customer Service Representative in Lisbon. You will provide support through email and chat, handling inquiries and account management while thriving in a fast-paced environment. The role offers free accommodation, training support, and annual flight home benefits, making it an exciting opportunity for dynamic individuals passionate about customer service.

Qualificações

• Proficiency in Russian (C1-C2) and good English (B2) written and spoken.
• Ability to work in a fast-paced, team-oriented environment.
• Decision-making based on set rules and policies.
• Strong customer-centric mindset and resilience under pressure.

Responsabilidades

• Assist customers via email and chat, primarily in Russian.
• Help with inquiries related to account and payment processes.
• Manage customer data professionally.
• Explain and resolve questions about rewards, tokens, and prepaid game cards; process refunds.
• Professionally manage and protect customer data.

Conhecimentos

Excellent level of Russian (C1-C2)

B2 level English

Ability to thrive in a dynamic environment

Decision-making skills

Customer-centric approach

Descrição da oferta de emprego

Overview

Russian Customer Service Representative in Lisbon!

Responsibilities

• Customer Support: Assist customers via email and chat, primarily in Russian and occasionally in English.
• Inquiries Handling: Help with inquiries related to account and payment processes, resolving login and registration issues.
• Account Management: Restore and modify emails, phone numbers, and other account information; handle hacked accounts and restore characters.
• Rewards and Payments: Address questions about the reward program, tokens, and pre-paid game cards, as well as handle payment inquiries and process refunds.
• Data Management: Professionally manage and protect customer data.

Qualifications

• Language Proficiency: Excellent level of Russian (C1-C2) and B2 level English, both orally and in writing.
• Dynamic Environment: Ability to thrive in a fast-paced, team-oriented, and structured environment.
• Decision-Making Skills: Capable of making decisions based on established rules and policies.
• Customer-Centric: A passion for helping others achieve results and the ability to handle potentially stressful situations.

Benefits

• Accommodation: Permanently free accommodation.
• Annual Flight Home: Sponsored yearly flight back to your home country.
• Training Support: Partially paid two-week training to get you started.
• Relocation Support: Assistance with flight costs reimbursement and accommodation.
• Experienced Guidance: Support from team members experienced in helping new colleagues relocate.
• Free Language Classes: Enhance your skills with free Portuguese classes.
• Fun Activities: Enjoy water sports, soft trekking, and much more.
• Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere.

Ready to embark on an exciting career journey in Lisbon? Apply now to become a valuable part of our customer service team! Your adventure in an engaging and supportive environment awaits!